Embassy Suites by Hilton Philadelphia Airport
🏨 Hotels & Travel · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel gave away pre-paid room despite confirmation of late arrival.
Business reply on Google
Hi Dorian - We’re normally known for our exceptional attention to detail, and we regret that we missed the mark during your stay with us. We would like the opportunity to investigate your feedback further and make things right. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can collect additional information about your room and stay. Thanks again for taking the time to give us feedback, it means a lot to us.
Hotel room had multiple maintenance issues and felt unsafe
Extended power outage caused unsafe conditions and trapped guests.
Employee entered guest room at night without authorization
Airport shuttle failed to arrive and staff was unhelpful
Business reply on Google
Hi Abby, we're sorry to hear about your experience with the shuttle service and the interaction with our front desk. We strive to provide excellent customer service for all our guests. We are currently looking into this issue to ensure it is addressed properly. Could you please reach out to https://help.hilton.com/s/contactsupport and (215) 365-4500 so we can discuss this with you further? Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Unjustified cleaning fee charged and poor customer service provided
Business reply on Google
This guest statements are not true . Cops were called on this guest. Guest is now banned from hotel
Shuttle failed to arrive and customer was falsely charged for smoking
Business reply on Google
Hello Mayrine, we're sorry to hear about the issues with the shuttle service and the unexpected charges during your stay. We're currently looking into your concerns regarding the refund and smoking charge. Please reach out to https://help.hilton.com/s/contactsupport or call (215) 365-4500 to discuss this further. Thank you for bringing this to our attention. We hope to serve you better in the future at Embassy Suites.
Hotel has pest infestations, broken plumbing, and poor housekeeping standards.
Rude shuttle driver, outdated rooms, and poor quality breakfast.
Business reply on Google
Hello Connor, we're sorry to hear about the issues you had with the shuttle driver, our rooms, and the breakfast offered. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (215) 365-4500 so we can follow up with you. We hope to welcome you back for a better stay.
Hotel overcharged for room rates and added false smoking fees.
Room contained a broken refrigerator, a cockroach, and was dirty.
Unsanitary room conditions, broken plumbing, and vehicle damage at the hotel.
Hotel room contained roaches and staff provided poor customer service.
The hotel room lacked a bedroom door and restaurant hours were limited.
Poor room cleanliness, missing items, and unprofessional staff behavior.
hotel failed to process refund and ignored communication attempts
Business reply on Google
Thank you for sharing your experience, Brittany. We regret that your refund was not processed and that our communication fell short. Please reach out at https://help.hilton.com/s/contactsupport or call (215) 365-4500 so we can promptly resolve this issue.
Staff entered occupied room without authorization and toilet was malfunctioning.
The hotel room was infested with bed bugs.
unannounced pool closure, expensive parking, rusty bathtub, and cold breakfast food
Business reply on Google
Hello Natalie, we're sorry to hear about the issues you had with the parking fee, our amenities, and the breakfast experience. Here at Embassy Suites by Hilton Philadelphia Airport, we always strive to provide the best guest experience. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (215) 365-4500 so we can follow up with you. We hope to welcome you back for a much-improved stay.
unplowed parking, technical check-in issues, and poor room amenities
Business reply on Google
Hello M Russo, thank you for sharing your feedback. It's great to know that you found the bed comfortable and enjoyed the service at happy hour. However, we're sorry to hear about the issues you experienced during your stay. We are looking into the concerns you've raised. Please feel free to contact https://help.hilton.com/s/contactsupport and (215) 365-4500 so we can follow up with you. We appreciate your input and hope to have the opportunity to welcome you back to Embassy Suites in the future.