Embassy Suites by Hilton Seattle Downtown Pioneer Square
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
malfunctioning room key cards and loud noise from ongoing labor protests
Business reply on Google
Dear Valued Guest, Thank you for taking the time to share your experience. We’re sorry your arrival was made more difficult by the repeated key-card issues, especially after a long journey with luggage in hand. We also regret that the noise and disruption affected your ability to rest before your train trip. Your stay should have felt easy and dependable from the moment you arrived, and we appreciate your honest feedback. Sincerely, The team at Embassy Suites by Hilton Seattle Downtown Pioneer Square
Hotel strike caused unexpected noise disturbances for guests.
Business reply on Google
Dear Valued Guest, Thank you for sharing feedback on your recent visit. We sincerely apologize for the noise-related disturbances you experienced at our property and for our pricing policy falling short of your expectations. Our team has been notified to gain further insight into your concerns and take the appropriate course of action. Hopefully, we have another chance to welcome you back one day so we can provide a far more satisfying experience. Sincerely, The team at Embassy Suites by Hilton Seattle Downtown Pioneer Square
Hotel failed to disclose ongoing loud protests during the guest stay.
Business reply on Google
Dear Julia, Thank you for taking the time to share your feedback. We're very sorry the noise outside our hotel disrupted your stay. We hope to have the opportunity to welcome you back under quieter circumstances. Sincerely, The team at Embassy Suites by Hilton Seattle Downtown Pioneer Square
Personal belongings and prescription medication were stolen from the hotel room.
Business reply on Google
Dear Valued Guest, We're sorry to hear about your experience and understand how upsetting it must have been. The safety and security of our guests and their belongings is something we take very seriously, and we regret that you left feeling otherwise. We appreciate you taking the time to share your feedback, and we have shared your comments with our leadership team for review. Thank you for bringing your concerns to our attention. Sincerely, The team at Embassy Suites by Hilton Seattle Downtown Pioneer Square
Loud noise from striking workers disturbed the hotel stay.
Ongoing labor strike and noise disturbances outside the hotel.
Striking staff causing excessive noise and disturbance for hotel guests.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize that your stay was disrupted by the noise from the ongoing strike activity outside the hotel. We understand how frustrating it is to arrive late at night expecting to rest, only to be awakened early the next morning. While the demonstrations are taking place outside the property, we recognize that this impacted your experience, and we regret that it did. Our team is committed to assisting guests during this challenging time by offering available accommodations whenever possible and reviewing concerns on a case-by-case basis. We're sorry to hear you left feeling disappointed and that your refund request has been a source of frustration. If you have not already done so, we encourage you to contact our management team directly so we can review your reservation and work toward an appropriate resolution. We appreciate your feedback and the opportunity to improve how we communicate with guests during situations like this.
hotel provided poor service and failed to clean guest room
Excessive noise from employee strike disrupted sleep throughout the stay.
hotel failed to disclose disruptive noise from ongoing employee protests
Business reply on Google
Hi Angela - While we do appreciate your positive comments about your room, we regret to hear about the inconveniences you had while staying with us. Embassy Suites by Hilton Seattle Downtown Pioneer Square is always committed to offering outstanding service and the best guest experience. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (206) 859-4400 if you would like to discuss these issues further.
Excessive noise from protests and poor customer service during stay.
Business reply on Google
Hello Saba, we're sorry to hear about the issues you had with our staff and the noise disturbance. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (206) 859-4400 so we can follow up with you. We hope to welcome you back for an improved stay in the future.
room key cards failed and toilet was broken without maintenance support
Business reply on Google
Hello Roop, we're sorry to hear about the challenges you faced during your stay. The inconvenience you experienced is not the standard we aim for at Embassy Suites. Rest assured, the issue is being looked into. Please contact https://help.hilton.com/s/contactsupport and (206) 859-4400 for further discussion. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
room was not cleaned and contained trash from previous guests
Business reply on Google
Hello - We're sorry you've had negative experience at our hotel. It's concerning to learn about the issues with the room cleanliness and the lack of assistance from the front desk. Please know that this matter is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (206) 859-4400 so we can discuss this with you further. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Excessive noise from employee strike outside hotel disrupts guest stay.
Excessive noise from street protests disrupted the guest's stay.
Business reply on Google
Hello Jaxon - While we are glad that you found our location convenient, we are sorry to hear about the issues you had while you were with us. We understand you have concerns regarding our service and the outside disturbances. Please reach out to us at https://help.hilton.com/s/contactsupport so we can look into this further. Thank you for taking the time to share your feedback.
The hotel pool was contaminated with feces.
Business reply on Google
Hi Stephany - Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience at the pool. As the cleanliness of our hotel is a key priority, we regret your experience fell short of our high standards. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (206) 859-4400 to gather additional information and investigate further so we can make it right.
Water leaked from the ceiling and staff provided no assistance.
Business reply on Google
Hello Grant, we regret that your visit was impacted by maintenance concerns and service issues. This isn't the experience we aim to provide, and your feedback is being reviewed internally. Thank you for bringing these matters to our attention. We encourage you to contact https://help.hilton.com/s/contactsupport and (206) 859-4400 about your booking and discuss this further. We hope you'll give us another opportunity to regain your trust.
Poor service, cramped layout, and low quality food and drinks.
Business reply on Google
Hello Benjamin, I'm truly sorry about your experience at Zephyr Bar. Your detailed feedback is invaluable, and I assure you that the issues you encountered are being looked into. We strive to provide the quality and ambiance expected from our brand, and it's clear we fell short during your visit. Please reach out to https://help.hilton.com/s/contactsupport or call (206) 859-4400 so we can follow up with you. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a better stay in the future.
Room maintenance issues including furnace noise, broken phone, and tepid shower water.
Business reply on Google
Dear valued guest, Thank you for taking the time to share about your experience. I'm incredibly sorry that we failed to meet your expectations on this trip. If you'd like to discuss further, please reach out to us via email at [email protected].
Unclean room and dismissive staff interactions throughout the stay.
Business reply on Google
Hello Jay, thank you for your positive note about our location. However, we're sorry to hear about the issues you encountered during your stay, particularly with the cleanliness of your room and the interactions with our staff. Please know that your feedback is being looked into, and we are committed to addressing these concerns. We encourage you to contact https://help.hilton.com/s/contactsupport and (206) 859-4400 to discuss your concerns further. We appreciate your input and hope to have the opportunity to improve your experience in the future.