Enrico's Ristorante Pizzeria and Bar
🍽️ Restaurants · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Small wing portions, poor sauce quality, and unfriendly staff service.
The lobster pasta was poor quality and management refused a refund.
Business reply on Google
Hi Cynthia, thank you for taking the time to share your feedback. We sincerely apologize for your experience and would like the opportunity to make it right! Please reach out to us at [email protected]. We value your input and hope to have the chance to serve you and your husband again soon!
The restaurant is charging undisclosed fees not listed on the receipt.
Business reply on Google
Hello, We offer a cash rewards discount, which means that when you pay with cash, you receive a 3% discount on your total. If you believe you were overcharged, please provide a copy of your receipt so we can review it. If there was an error, we will gladly refund the difference. We’re a local, family-owned establishment, and we want to assure you that we do not have any hidden fees or upcharges. As shown in the example below, we list two prices — the non-cash price, which matches our menu pricing, and the cash price, which reflects the discount. Thank you for your understanding and for supporting local businesses!
The pizza served was lukewarm, undercooked, and improperly prepared.
Business reply on Google
Hi Zach, thank you for taking the time to share your feedback. We truly appreciate your insights and would like to sincerely apologize for your experience! We'd like the opportunity to make it right. Please reach out to us at [email protected]. We value your input and hope to have the chance to serve you and your family again soon!
Staff failed to assist with a large catering order.
Slow service and dissatisfaction with food flavor and ingredients.
Staff exhibited rude behavior and made false accusations of theft.
The restaurant has limited beverage inventory and frequent stock shortages.
The restaurant has been out of beer and alcohol for weeks.
The fettuccine alfredo was flavorless and the bread was tough.
Business reply on Google
Hi Tina, we're so sorry to hear that your experience didn’t meet expectations! Your comments help us improve, and we’d love the opportunity to make it right! Please feel free to reach out to us at [email protected]. We hope to have the chance to serve you again!
The pasta dish was missing several advertised ingredients.
Business reply on Google
Hi Maria, thank you for taking the time to share your feedback. We're truly sorry to hear about your pasta and would like the opportunity to make it right! Please reach out to us at [email protected]. We value your input and hope to have the chance to serve you again!
Slow service, incorrect orders, and unprofessional management interaction.
Order delayed and prioritized for another customer by rude staff
Excessive wait times and repeated errors with food orders
Business reply on Google
Hi Sam, we're so sorry about your recent experience, and appreciate you leaving feedback to let us know. Please know these are not the standards we uphold our team to, and we’d love the opportunity to make it right. Please reach out to us at [email protected]. We hope to have the chance to serve you again!
The food was poorly seasoned and customer service was dismissive.
Business reply on Google
Hi Rhonda, thank you for taking the time to share your detailed feedback. We truly appreciate your insights and are so sorry to hear that your experience didn’t meet expectations. Your comments help us improve, and we’d love the opportunity to make it right! Please reach out to us at [email protected]. We value you as our guests and hope to have the chance to serve you again.
Incorrect order fulfillment and poor handling of a replacement request
Business reply on Google
Hi Alex, we want to sincerely apologize for your recent experience with us! Thank you for taking the time to share your detailed feedback. We truly appreciate your insights and are sorry to hear that your experience didn’t meet expectations. We’d love the opportunity to make it right! Please reach out to us at [email protected]. We hope to have the chance to serve you again soon!
Slow food service and inattentive staff wearing earpods
Business reply on Google
We appreciate you providing feedback and are so sorry to hear that your experience didn’t meet expectations. Your comments help us improve, and we’d like the opportunity to make it right! Please reach out to us at [email protected]. We value your input and hope to have the chance to serve you again soon!
Poor food quality, unavailable drinks, and slow service.
Server ignored table to socialize with a friend
Business reply on Google
Hi Mozzie, we appreciate you providing feedback on your recent experience with us. This is not our standards and we apologize this happened! We would like the opportunity to make it right - please email us at [email protected].
The restaurant delivered incorrect food items and refused to resolve the issue.