ENT Urgent Care Austin
🩺 Health & Wellness · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The patient experienced a forty minute delay despite having an appointment.
Business reply on Google
Thank you for your feedback. We’re sorry to hear about the frustration with the wait and appreciate you also sharing the positive feedback. We’re continually working to improve our scheduling and wait times.
Long wait time for a brief medical appointment
Business reply on Google
We’re sorry to hear about your concerns and appreciate you taking the time to share your feedback. We understand how important timely service and clear communication are, and we are always looking for ways to improve.
The physician assistant was unprofessional and dismissive during the appointment.
Business reply on Google
We’re sorry to read this and appreciate you sharing your feedback. Respectful, attentive communication is extremely important to us, and we take concerns like this seriously. Please contact our office and ask to speak with a manager so we can learn more.
clinic failed to perform requested test and attempted fraudulent billing
Business reply on Google
We’re sorry to hear about your concerns and appreciate you taking the time to share your feedback. We take comments regarding communication and billing seriously and would welcome the opportunity to review your concerns. Please contact our office and ask to speak with a manager so we can discuss this directly.
The clinic changed allergy shot policies to prioritize business costs over patients.
Business reply on Google
Thank you for your feedback. We appreciate your kind words about our front desk team and take your concerns seriously. We’re always evaluating our processes and welcome the opportunity to discuss your feedback further—please contact our office and ask to speak with a manager.
Long wait time despite arriving early for a short appointment.
Business reply on Google
Thank you for your feedback. We understand how frustrating long wait times can be and appreciate you sharing your concerns. We’re continually working to improve scheduling and patient flow, and we welcome you to contact our office if you’d like to discuss this further.
charged for an ear cleaning service that was not performed
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your concerns about billing and visit time, and we're committed to being transparent and providing a positive experience. We’d appreciate the opportunity to review this. Please contact our office and ask to speak with a manager so we can look into it further.
The patient felt the medical consultation was rushed.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that things felt rushed, as we strive to provide attentive, thorough care. We’d welcome the opportunity to learn more. Please contact our office if you’d like to discuss your concerns further.
Physician assistant recorded incorrect medical history leading to an erroneous test order.
Business reply on Google
Thank you for your feedback. We take our reviews very seriously. If you’d like to discuss your concerns further, please contact our office.