Enterprise Car Sales
🚙 Rental Cars · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle delivered with damaged seat and mismatched tires
Poor communication regarding windshield repair and vehicle registration processing.
The tire protection plan is difficult to use and misleadingly advertised.
Vehicle has persistent electrical and drivetrain issues that remain unfixed.
Vehicle experienced multiple mechanical failures shortly after purchase
Customer support failed to provide assistance for corporate vehicle rental.
Business reply on Google
Hello Ceren, looks like your review pertains to Enterpirse Rent-A-Car. Unfortunately, you have submitted your review to Car Sales, a completely different section of the business. It would be greatly appreciated if you could please rectify your review to the correct department as this review does not display a service provided by Car Sales. Here is their information to help guide you to their page: Enterprise Rent-A-Car (317) 359-3235 https://g.co/kgs/vqwf4f Thank you for your time!
Enterprise failed to provide the required wheel lock key for tires.
Vehicle sold with mechanical defects and ineffective warranty coverage.
Multiple vehicles purchased had recurring mechanical and electrical defects.
The vehicle purchased has a faulty transmission causing engine hesitation.
Customer alleges excessive interest charges and predatory financing practices.
Vehicle required immediate repairs and dealership refused to provide rental car
Extended warranty failed to cover repairs and staff ignored follow-up requests.
unauthorized credit card charge applied after staff confirmed no balance owed
Business reply on Google
Hi Susie, looks like your review pertains to Enterpirse Rent-A-Car. Unfortunately, you have submitted your review to Car Sales, a completely different section of the business. It would be greatly appreciated if you could please rectify your review to the correct department as this review does not display a service provided by Car Sales. Here is their information to help guide you to their page: Enterprise Rent-A-Car 1111 Shadeland Ave, Indianapolis, IN 46219 (317) 359-3235 https://g.co/kgs/vqwf4f Thank you for your time
Dealership failed to process required paperwork for a gap insurance refund.
Business reply on Google
Hello! Enterprise thanks you for the great review and business. We are happy to know this process is what you want in a vehicle buying experience. Enjoy your vehicle from Enterprise Car Sales and have a great day!
Purchased truck suffered major mechanical failure shortly after acquisition.
Vehicle sold with multiple mechanical defects and delayed refund processing.
Business reply on Google
Faith Kysera, thank you for sharing your review of our Indianapolis Car Sales location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at [email protected] with your full name, phone number, VIN, Stock number or make and model vehicle you were looking to buy, and any other details you would like to add. Thanks! - Carol H.
dealership engaged in bait and switch tactics regarding pricing and terms
Business reply on Google
Felix Joseph, we're dedicated to providing great customer service, and would like to look into this experience for you. Please email [email protected] with your contact information, our sales office location, VIN, or stock number, the details above, and any additional information. Thank you. – Carol H.
dealership sold trade-in vehicle before financing was finalized
Business reply on Google
Thank you for bringing this to our attention, hbounds skeens. If you can provide a few additional details we'd like to know more and help out. Please email [email protected] with your contact information, our sales office location, VIN, or stock number, the details above, and any additional information. Thank you. – Carol H.
Staff engaged in discriminatory treatment of minority customers.
Business reply on Google
kathy wilfong, thank you for sharing your review. We value your feedback and will gladly pass this along to that locations’s regional management. If you would like to speak with us further about your experience, please email us at [email protected] with your full name, phone number, stock number, or t he vehicle make and model you’re interested in purchasing, and any other details you would like to add. Thanks! - Carol H