Equinox River Oaks
🏋️ Fitness & Gyms · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym membership is overpriced compared to competitors with similar amenities.
staff refused to provide a tour based on customer demographic
Staff mocked the customer when asked a question.
Inappropriate behavior in steam room and outdated gym equipment.
The yoga instructor provided a poor quality and unoriginal class.
Staff were absent while a member behaved inappropriately on the gym floor.
Staff are rude and gym members lack consideration for others.
Staff treated member rudely and mishandled personal items in locker.
Staff were unavailable to provide membership information over the phone.
The business continues charging for membership after a formal cancellation.
The yoga pants sold at the gym are of inferior quality.
Gym refuses to cancel minor's contract despite initial verbal agreement.
High membership cost with inadequate equipment and lack of lap pool.
Business reply on Google
Thank you for taking the time to leave us a 5-star review, David!
No staff available to provide a facility tour
Business reply on Google
Hi Alejo, thank you for sharing your feedback and experience with us. We take your concerns seriously and have shared it with the appropriate management teams. If you have any additional feedback, please don't hesitate in connecting with [email protected].
Staff members violate gym rules regarding photography and phone usage.
Business reply on Google
This does not sound right. We appreciate you bringing this matter to our attention. To ensure we fully understand the situation and can address it appropriately, we would like to investigate further. Please don't hesitate to connect with us at [email protected], and mention your review. Our team will work diligently to resolve any issues and provide you with the best possible experience. Thank you for your patience and cooperation in this matter.
gym staff failed to open the facility on time
Business reply on Google
This does not sound right. We appreciate you bringing this matter to our attention. To ensure we fully understand the situation and can address it appropriately, we would like to investigate further. Please don't hesitate to connect with us at [email protected], and mention your review. Our team will work diligently to resolve any issues and provide you with the best possible experience. Thank you for your patience and cooperation in this matter.
Gym refuses to cancel contract despite customer moving twenty-one miles away
gym has deceptive billing practices and difficult cancellation policies
Business reply on Google
We're sorry to hear that your recent club experience did not meet your expectations. We would like to make things right and address any concerns you may have. Unfortunately, we are unable to identify you through your post. To help us better understand your situation and work towards a resolution, please email us at [email protected]. Our team will be able to locate your account and reach out to you directly. Alternatively, please feel free to ask for the General Manager during your next visit to the club. We value your loyalty and want to ensure that we provide the best possible experience for all our members. Thank you for considering reaching out to us, and we look forward to hearing from you soon.
Inconsistent guest fee policies and unprofessional staff interaction at the branch.
Business reply on Google
This does not sound right. We appreciate you bringing this matter to our attention. To ensure we fully understand the situation and can address it appropriately, we would like to investigate further. Please don't hesitate to connect with us at [email protected], and mention your review. Our team will work diligently to resolve any issues and provide you with the best possible experience. Thank you for your patience and cooperation in this matter.
Poor facility amenities and unprofessional staff interactions.
Business reply on Google
We're sorry to hear that your recent club experience did not meet your expectations. We would like to make things right and address any concerns you may have. Unfortunately, we are unable to identify you through your post. To help us better understand your situation and work towards a resolution, please email us at [email protected]. Our team will be able to locate your account and reach out to you directly. Alternatively, please feel free to ask for the General Manager during your next visit to the club. We value your loyalty and want to ensure that we provide the best possible experience for all our members. Thank you for considering reaching out to us, and we look forward to hearing from you soon.