ER Autocare Upper Arlington
🚗 Auto & Repair · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Shop attempted to upsell unnecessary repairs and misrepresented tire damage.
Poor communication and charges for an unsuccessful vehicle diagnosis
Vehicle misdiagnosed with unnecessary repairs and new mechanical issues after service.
Business reply on Google
Thank you Jessica! It's always a pleasure doing business with you!
Excessive wait time for an oil change due to missing parts.
Staff member was unable to communicate effectively regarding vehicle service needs.
Business reply on Google
Thank you, Brandon Johnstin, for sharing your wonderful experience with Luke and our team at ER Auto Care. We're thrilled to hear you found our service professional and trustworthy. We look forward to welcoming you back!
The shop failed to process a scheduled appointment and dismissed the customer.
Unauthorized repairs performed and failure to diagnose a simple leak
Business reply on Google
Brian's vehicle was brought to our shop with an air conditioning concern. As part of our standard diagnostic process, our technicians performed an A/C system evaluation, which included recovering and measuring the refrigerant charge. This is a routine and necessary step to determine whether the system is leaking, overcharged, or otherwise malfunctioning. Our records indicate that the customer authorized the diagnostic procedure verbally over two phone calls as well as by signing the drop off envelope. The A/C recharge was performed as part of that diagnostic process. At no point did ER Auto Care perform work outside the scope of the diagnostic evaluation or without the customer’s authorization. In addition, when Brian called us in April expressing frustration, we offered to cover the recharge cost, so as not to charge him twice, if Brian pays for the diag fee at our sister location since we couldn't accommodate him that week. Phone call records indicate Brian agreeing to this route but no repair was completed.
Improper repairs caused vehicle damage and shop refused warranty coverage.
Improper brake fluid service caused dangerous vehicle fluid leaks
Business reply on Google
We have no service records of your visit at our Upper Arlington location, however we do have record of an inspection being completed on 10/03/2022 at our Plain City location. There is the potential that if you only replaced the pipe, it may have been the $95, but to do the full repair correctly, the tech was recommending to replace the radiator along with the pipe.
The business provided an overpriced quote for unnecessary and simple repairs.
Mechanic performed unauthorized diagnostic, overcharged, and installed a faulty battery.
Shop provided inaccurate diagnostic and quoted unnecessary repairs at high cost.
Unexpected charges and disputed warranty coverage for vehicle repairs.
Business reply on Google
Thank you for taking the time to share your experience. It’s clear that the visit left you feeling frustrated and blindsided—especially around the charges and the follow-up on the struts. That’s never the experience we want for any of our customers. I want to clarify a couple of things: our records show that the estimates were quoted at the time of service. However, if you didn’t receive a printed copy, I’d be more than happy to send you the full breakdown so we can review it together. Regarding the struts—since they were customer-supplied back in 2023, they did not come with a warranty. But hat said, if Monroe has provided a written statement indicating the failure was due to our installation, we’re absolutely willing to have a conversation about what the next step could look like, including potential replacement. Would you be open to discussing this further so we can find a resolution that feels fair to you?
The business provided a dishonest and overpriced repair quote.
Business reply on Google
Dubem, we have reached out to see how we can resolve things with you and we havent been able to connect. Please contact the location you visited and we will be happy to discuss your concerns and see how we can make it right with you. Thank you
expensive repair failed to resolve the original vehicle issue
Business provided dishonest repair estimates and missed existing vehicle issues.
Business reply on Google
Thank you for your feedback
The business quoted an excessive price for a simple task.
Business reply on Google
Thank you for your feedback
The business charged excessive prices for an oil change service.
Business reply on Google
Geno, We have checked pricing with local competitors for an oil change on your truck and have found our pricing to be similar. We apologize you feel the pricing was not fair. We will reach out to see how we can resolve this with you.
The business failed to return a phone call for an appointment.
Business reply on Google
Thomas, I am very sorry you could not get a response from our team. I will look at this immediately. Can you please contact our main number and ask for Nathan or Jason please? 614-953-1050 Update: We were able to track down your number on our system and returned your call today and received no answer and we left a message with you, while way late. I apologize for this. I hope we can have another opportunity to earn your business. Sorry again for the inconvenience
Overcharged for oil change and witnessed negligent handling of customer vehicles.
Business reply on Google
Ozgur, I'm sorry you had a bad experience with us. Please reach out to our office at that location and ask to speak to our general manager and he will make it right with you. As to the accident, that had nothing to do with you or any ER Autocare representatives. We did not park the client vehicle. The client parked their own vehicle and those two clients involved resolved their accident issue calmly.