ER Near Me | Frontline Emergency Room
🩺 Health & Wellness · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility requires large upfront payments before providing emergency medical care.
Staff refused medical screening for patient experiencing chest pain symptoms
Business reply on Google
We are deeply sorry to hear about your experience and the distress you felt while seeking care at our facility. At Frontline Emergency Room, every patient who comes through our doors is evaluated and treated with urgency, compassion, and respect. We regret that your visit left you feeling otherwise. We take your concerns very seriously. After reviewing the details of your visit, including camera footage, we confirmed that members of our clinical team, including a nurse and the physician on duty, were involved in your care. We would appreciate the opportunity to speak with you directly to better understand your experience and continue our internal review. Please contact us at 214-831-1760 at your convenience.
Staff mishandled medical records and committed potential HIPAA violations.
Failure to process and deliver prescription medication in a timely manner
Patient alleges racial profiling and unprofessional conduct by staff and doctor.
Staff refused medical care until insurance card was presented.
Incompetent medical staff and unnecessary, unwarranted cardiac testing performed.
Staff were unprofessional and lacked competence in performing medical procedures.
The facility sent unexpected medical bills years after the initial visit.
Facility refused medical treatment due to upfront cash payment requirements.
Business reply on Google
This review of our medical service was not submitted by the patient. We are a private medical facility that does not receive government or county assistance. We always offer a Medical Screening Exam to ensure the patient is stable. We openly share the cost with the patient prior to treatment, they may choose to stay or to secure services in another location. If a patient is deemed Emergent by the Physician, we provide treatment to stabilize and/or transfer them to a higher level of care.
Patient suffered permanent facial scarring due to incompetent medical care.
Doctor provided incorrect diagnosis and failed to treat the patient's condition.
Facility charged a copay despite providing no medical treatment or services.
Long wait times and improper medical product application caused injury.
Doctor dismissed symptoms and refused to perform necessary diagnostic testing.
The physician displayed unprofessional and rude behavior toward the patient.
Business reply on Google
We have no record of your visit. Please call the facility to discuss your case with Laura at 214.499.9555. Thank you.
Excessive wait times and unprofessional conduct by the medical doctor.
Business reply on Google
We are sorry to hear you had a bad experience. We certainly will be looking into the situation and address your concerns.
Facility billed for emergency room visit despite prior assurance of no charge
excessive wait times and poor communication regarding expected service duration
facility failed to provide receipt for insurance reimbursement