Eskenazi Health
🩺 Health & Wellness · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and unprofessional front desk staff behavior.
Business reply on Google
Sorry to hear this feedback. If you'd like to discuss further, please give us a call at 317.880.8333.
Patient experienced excessive wait times in the emergency room
Business reply on Google
We regret to hear about your recent experience. We would like to get more details. At your earliest convenience, please call the Office of Patient Experience Monday through Friday from 8 a.m. to 5 p.m. at 317.880.8333. Thank you
Staff failed to prioritize a patient experiencing a heart attack.
The billing department delays invoices and demands immediate payment.
Business reply on Google
We're sorry to learn about your negative experience and understand medical costs can vary depending on service and coverage. In the interest of price transparency, Eskenazi Health provides pricing for professional and hospital charges, frequently shopped services, pharmaceuticals, supplies, and max charges for inpatient stays. Our charges are the same for all patients. A patient may also request an estimate for the amount he or she will be charged for nonemergency medical services. Please call 1.855.202.1053 and select option 3 to request an estimate. You can also visit our Insurance and Pricing Information page to learn more. https://www.eskenazihealth.edu/about/pricing-information
nurses were unprofessional and mocked the patient's medical condition
Business reply on Google
We're sorry to hear about your negative experience with the ER. We would like to get more details. At your earliest convenience, please call the Office of Patient Experience Monday through Friday from 8 a.m. to 5 p.m. at 317.880.8333. Thank you
Patient received incorrect medical treatment for their condition
Staff are disrespectful and lack necessary medical knowledge.
Excessive wait times in the emergency department.
Hospital staff denied family access to a patient after they left.