Essence Nail & Spa
💅 Beauty & Spa · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected charges for polish and poor service quality during pedicure.
poor quality nail services at high prices
Nails broke prematurely and were poorly shaped by the technician.
The gel manicure was poorly shaped and had a lumpy texture.
Business reply on Google
Hi, we’re so sorry if you’re nails looked like the picture when you left our salon. We would like you to come back so we can make things right. If you can’t make it back today please call us so we can discuss. Sorry and thank you
The technician performed a poor quality poly gel nail application.
Nails were applied too thin and broke within two days.
The business overcharged for basic acrylic nails and simple designs.
Technician performed poor quality gel nail service.
poor quality nail polish application and premature chipping
Poor nail application quality and unprofessional behavior from the owner.
Business reply on Google
Hi Vicky, we are so sorry about the service you received. We are happy to repolish your nails for no charge. We are not perfect and try our best to correct any mistakes along the way. Please call us at 267-336-7223 so we can schedule you asap. Thank you for your business
The business charged excessive prices and provided poor customer service.
Staff forced customer to leave early, causing damage to wet nails.
Business reply on Google
Hi Mrs. Boyd. After reviewing our camera system for last Sunday 10/9/22 we had customers still being served at 5:30pm. We understand that your not happy with our regular polish policy, but this policy is in place for a good reason. Regular polish takes about 8 hours to fully cure and we simply can’t be responsible for any damage done when you leave our salon. We have this policy posted clearly all over our salon. We truly feel bad when any customer has damage after they leave our salon and we do help correct any issues caused by our mistake within a 24hour period. We hope you can understand our position.
sloppy nail application and unprofessional staff behavior
Business reply on Google
Hi Mrs. Kitty, the photo you posted is not from our service. You received clear polish on your nails. We use disposable pedicure kits for all of our customers and only use sanitized tools. Your willingness to post fake pictures and make false accusations reflects on your character.
Poor service quality, inconsistent pricing, and unprofessional staff behavior.
Business reply on Google
Essence Nail & Spa has been serving West Oak Lane for over a decade and has provided our community with excellent service at affordable prices. We are highly rated for a reason and we continue to listen and improve our services. We really appreciate all of the support we receive from our customers.
Nail polish bubbled due to poor quality and staff refused correction.
Technician reshaped nails incorrectly and manager refused to fix without payment.
Business reply on Google
Hi Jeanel, we are sorry you are disappointed with your nails. We are always striving to please every customer with their service. Unfortunately in your case, once we finished your service we can no longer reshape your nails. We could have reshaped your nails any way you wanted but this has to be done during your service. On the day of your service you never mentioned any concerns with the shape. In the future please address any concerns with your nail tech during your service for immediate correction. We feel bad whenever someone is dissatisfied with their service and we do understand you are spending your hard earned money. However, we have spent our hard earned time to complete your service and it would not be fair if every customer could come back three days later and request us to redo their service because they decided they didn’t like the shape, color or design. All of these concerns have to be done during your service in order to make changes. We do have a 24 hour policy to fix or repair and defects in our work. This includes any chipping, peeling or defects to our work.
Poor quality manicure with uneven nails and painful skin contact
Business reply on Google
Hi Lauren, we’re sorry to hear about your experience. This is not a common complaint for us and what you described is not acceptable at our salon. We would like to make it up to you. Please call us at your earliest convenience so we can try to correct our mistake.
Poor customer service, false advertising, and unauthorized service upgrades.
Business reply on Google
Hi Mrs Brown, thank you taking the time to leave a review. Good or bad it all helps. We have never claimed to be black owned anywhere on our website or our google page. We are a minority woman owned business that’s been serving West oak lane for over a decade. We donate to local charities every year to help improve our community. I checked the cameras and we opened at the correct time the day you came in. We always confirm what your getting done and confirm all pricing before we start the work so you and your tech are on the same page. Your daughter was asked if she wanted gel on her hands and she did confirm that she did want gel. Gel does take longer than regular polish to apply. We hope you find a salon and nail tech you are comfortable with. You and your tech will build a relationship and your service will be as you expect. Every tech has their own personality and technique.
Customer experienced nail fungus, poor service, and inconsistent pricing.
Business reply on Google
Hi Lucretia, thank you for taking the time to leave a review. Good or bad it really helps us improve. We are having a difficult time trying to figure out who you were. We were not aware of any issues in the last couple of months, especially the problems you described in your review. We take cleanliness and quality very seriously. We sanitize all of our equipment after every customer and use disposable pedi kits and tub liners for every customer. We also only use the very best products for our services. This includes the strongest lash glue we can buy. Lashes need proper home care for them to last a long time. We are not perfect and do make mistakes from time to time but we are well known for the quality of our services. About a month ago we started using a new method of pricing for our acrylic services that now includes measuring the length of the nail so we can give consistent pricing to all customers. In the past the nail techs would determine the price based on what they thought it should be. This did cause problems with some customers getting charged differently on each visit. This was the most complained about problem and we have addressed this issue with our new policy. We ap
Poor nail application, lack of cuticle care, and unprofessional staff behavior.
Business reply on Google
Hi Genevieve, we are really surprised to see your review! Please in the future, let us know before you leave so we can address your concerns right away. We are happy to look at your nails and fix any issues you have. Our policy is to complete all repairs within 24 hours of time of service. If you are unable to come in tomorrow please message us on google or call the salon to make other arrangements. Update: We offered to extend our repair window to help address your complaints but unfortunately you weren’t available during that time ether. We can’t repair your acrylic overlay after 3 days because your nails will grow out. We cannot control your not being in town for 10 days. For anyone reading this please understand that during the time of service she could have pointed out any problems the nail tech didn’t see and since we understand that not every problem is caught during the service we offer a 24 hour repair policy to address any concerns. We have been serving our community for over a decade and have a reputation of doing high quality service at reasonable prices.