💳 Finance & Insurance · Jacksonville
total experiences
replied on google
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bank account funds are frozen and customer service is unresponsive
Business reply on Google
Hi Tommy, we're sorry to hear about your recent experience. For your security, no personal account information may be shared through social media. We ask that you call 1.888.882.3837 for assistance.
Bank declined savings account application without providing a specific reason.
Bank is preventing the customer from closing their account.
Bank closes customer accounts without prior notice.
Bank branch restricted access and failed to disclose check hold policy.
Business reply on Google
Hi, Bruce. We're sorry things didn't go as expected. As we work to ensure the safety of our clients and staff, we continue to adhere to CDC guidelines. For questions about account balances, holds, and more, please give our Client Solutions Team a call at 1.888.882.3837. Thank you.
Security guard refused entry to the bank before official closing time.
Business reply on Google
Hi, Vanessa. We're sorry to hear your experience did not go as expected. We'd like to learn more and ask that you give us a call at 1.888.832.3837 to share details. Thank you.