Everest Urgent Care
🩺 Health & Wellness · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Mandatory office visits for routine results to increase billing charges.
Staff provided incorrect information regarding availability of medical services and…
The business sends unexpected bills years after the initial visit.
Clinic charges unnecessary copays and provides rushed medical consultations.
Doctor exhibited unprofessional behavior and lacked medical ethics toward patients
medical negligence and failure to diagnose pneumonia during urgent care visit
clinic refused to provide a follow-up visit without additional charges
Clinic requires additional payment for follow-up visit regarding initial misdiagnosis.
Staff dismissed patient pain and failed to provide necessary medical referral.
The business was closed despite Google Maps showing it as open.
Urgent care refused medical treatment due to insurance coverage dispute
Business reply on Google
Thank you for taking the time to leave us feedback. We strive to do everything we can to make sure that we meet our patients' needs. If you're willing, please contact us (484) 724-9185 to discuss how we can do better moving forward.
The doctor was disorganized and focused on minor administrative details.
Business reply on Google
Hello Jocelyn, Thank you for your feedback. We're glad to hear you found our staff friendly and helpful. We are sorry about your experience. Please contact us directly if you would like to discuss your concerns.
Long wait times despite having a scheduled appointment
Business reply on Google
Hello Joe, Thank you for your feedback. We’re sorry to hear about your experience. Your feedback is important to us, and we'll address your concerns with our team to prevent this from happening in the future. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Staff mocked patient and failed to provide correct medical treatment.
Patient charged for ineffective medical advice and unavailable prescription medication.
The business charged excessive, hidden, and unnecessary medical fees.
The clinic allegedly prioritizes patients based on race.
Business reply on Google
Jesse, thank you for sharing your feedback. We are sorry you didn`t have a pleasant experience during your last visit. We have a higher volume on Monday mornings and some patients have booked appointments in advance. We value all our patients and strive to provide them with the best care. If you would like to discuss your experience further, please don't hesitate to contact our office. Thank you again for your feedback.
Doctor provided incorrect referral and staff failed to coordinate correction.
Doctor was rude and provided incorrect information regarding insurance requirements.
Business reply on Google
Hi Helena, Thanks for your feedback. We are sorry that you have a less than pleasant experience, and we appreciate your patience and time. We want to ensure patient’s benefits with different insurance coverage policy. Our goal here at Everest is to make sure that every patient’s experience is as pleasant as possible. Please call at 267-682-5600 to share additional information about your visit when it is convenient. Please accept our apology and rest assured that we take your feedback seriously.