π Rental Cars Β· Del Mar
total experiences
replied on google
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Charging station failed to start and blocked by non-EV vehicle.
Business reply on Google
Thanks for letting us know. Feel free to email us at [email protected] and we'll look into what went wrong.
three of four charging stations are currently non-functional
Business reply on Google
Hello Jorge, Thank you for taking the time to share your feedback with us. We're sorry to hear about your recent experience at our charging station. We understand how important it is to have reliable and accessible charging options, and we apologize for the inconvenience caused by the non-functioning chargers. We are actively working to address these issues and improve the availability and functionality of our charging stations. Your feedback is invaluable in helping us enhance our services. If you have any further details or suggestions, please feel free to reach out to us. We hope to have the opportunity to serve you better in the future. Best regards, The EVgo Team
Charging station shut down prematurely after starting
Business reply on Google
Thanks for letting us know. Feel free to email us at [email protected] and we'll look into what went wrong.
The charging station is located in an unsafe area.
Business reply on Google
Thanks for sharing your feedback, we really appreciate it. EVgo is committed to building a network that works for everyone, and thoughtful input like yours helps us improve. Weβve passed your comments along to our design team for future planning. If you'd like to talk more, feel free to reach out at [email protected]. We're always here to listen.
Customer was charged fifty-five dollars for thirty minutes of charging.
Business reply on Google
Thanks for charging with us! We place an authorization hold to ensure a seamless charging experience, allowing you to charge without payment interruptions. Any unused amount will be refunded, typically within a few days, depending on your bank.
Lack of signage makes the charging station difficult to locate.
Business reply on Google
Thank you for the report.
Charging station is blocked by a vehicle that finished charging
EVgo charging stations are unreliable for Tesla vehicles.
Charging station equipment and payment system are non-functional
Excessive wait times due to limited chargers and long occupancy.
Non-EV vehicles are occupying charging station parking spots.
Charging station only supports one vehicle at a time
Charging station only supports one vehicle at a time