Evolution Moving Company

Business reply on Google

Thanks for your review. We don’t have you or Zack Ambold in our system as someone has moved with us. Please email [email protected] to discuss a remedy for your move and hopefully we can work something out to make up for going over estimate.

Business reply on Google

Hi Zack, Could you please email us at [email protected] so we can look into this situation. We do not have your name or Gabe Saenz’s name in our system and we are unable to determine what actually happened. Please reach out so we can hopefully come to a reasonable solution for going over the estimated time.

Business reply on Google

Thank you for taking the time to review your experience. I’m very sorry we did not meet yours and our expectations. There were several variables that caused the load up to go longer than anticipated, but I do agree we could have handled the situation better. We would love an opportunity to prove we can do better.

Business reply on Google

Thank you for your review. I’m sorry we let you down with your move.we have addressed these issues company wide and hope we can somehow make it up to you in the future.

Business reply on Google

Hi Kadean, This is the first I am hearing of this situation. Please contact me at [email protected] for a resolution. Thanks, Cameron

Business reply on Google

Hi Rhonda, Could you please email me at [email protected] to come to some sort of resolution. I am unsure of which move this is from because I do not have this name in our system. I am sorry if I came off as argumentative. I will do my best to try to make this right. Thank you, Cameron

Business reply on Google

Thanks for the review! I am sorry for the employee quitting before your move. This is extremely rare for us, and we understand it caused delays to get to your move. We gave you $550 off of his move total for the inconveniences we caused. We estimated $720 for his move and you paid $425 total. I find it pretty unreasonable that you hung on me during our conversation, after we came to an agreement, and then come to google to leave a one star review. The non driver mover did have one beer for dinner, not a few. They had a normal dinner but one of them chose a spicy wing option where they ate.I understand this is not appropriate and I have let go of the employee in question. We are sorry we let you down for your move.

Business reply on Google

Hi Mary, I am sorry that this has happened. I don't think the movers were aware that your items would be in a non-climate controlled storage for 2+ years when moving you in. We will train more on this issue to prevent it going forward. I would greatly appreciate an opportunity to try to make this right. I've checked all of our and we have not had a call or email come in yet. Please reach out to [email protected] Thanks, Cameron

Business reply on Google

Hi John, Thank you for your review. I’m sorry we did not do as good of job as you expected. If you could please reach out, I would love to get this resolved. My number is 682-651-5505 ext 201. I talked with the crew about these issues and they mentioned they did not see any paper you had, and they used 5 of our gondolas for free to help keep your packing costs low. We had you estimated for around $200 in supplies and charged for $100. We can come buy back your unused boxes and arrange your furniture as needed. Doing a pack and move with two guys and an elevator can sometimes be lengthy. I ask that you show us a little grace and try to let us resolve these issues before leaving one star reviews.

Business reply on Google

Hi Lexi, I am not sure where you are getting 7 hours from. I would appreciate if you don’t mind leaving an honest review. Your move was from 9:30-1:30 and only charged for 4 hours. It’s documented with time stamps and signatures. We do not have any emails, calls, or texts from you about the damage or moving concerns post move. I would hope you would allow us the opportunity to correct our mistakes before rushing to leave a one star review.

Business reply on Google

Hi Eisa, I’m sorry to hear about your move. Please give our office a call at 830-542-8608 to try to get this resolved. It appears you moved with our San Antonio location and you wrote a review for our Dallas location. I looked at your job, and we had estimated you for 6-8 hours and it came to 5.5. This was for a 2500 sq ft, two story home. In my experience, that is really quick for a home of that size. Regardless, I would like to resolve this with you and discuss your concerns with the crew. Thank you for your business, Cameron

Business reply on Google

Thank you for your review. I am sorry we let you down here and for any damage and inconveniences we caused after the move. I promise that we will do a better job in the future if you can trust to use us again.

Business reply on Google

Hey Dan, I'm sorry that you had a tough move day, believe me, it was a tough move for everyone involved. While we appreciate you hiring us again for your move, we do not feel that you set us up for a successful move and we were forced to handle several curveballs to complete your move. We did not discuss any packing on your initial estimate phone call. We estimated a move-only service up to the $1,750 range. The length and the cost of the move can largely depend on how packed and prepared you are to move. The day before your move you informed us that your house was a mess and you would need help packing. We bent over backward to add a third mover and to include a full packing service. This adds man-hours and the cost of materials. The original $1,750 estimate was no longer a realistic estimate to complete your pack and move. Our team worked from 8 am to 11 pm to complete as much of your move as we possibly could over that day and given the curveballs we encountered. I'm sorry your move did not fit completely in one truck. Your last move with us did fit in one truck and we were under the impression this move would be less items and an easier move. We charged you appropriately and fa

Business reply on Google

Hi Brad, I’m sorry for your experience. It looks like you wrote the review for the wrong branch. If you could you please remove it from the Dallas/Fort Worth page I would greatly appreciate it. You will need to contact Ryan at the New Braunfels branch and I’m certain he will do everything he can to correct the issue. Cameron

Business reply on Google

Hi Gary, thanks for using our New Braunfels location on your last couple of moves! While this North Dallas location was not involved with your move, we would be happy to help find a resolution to your situation. Can you call the New Braunfels office at 830-542-8608 to start working on a solution? Thanks! Hey Gary, we've been trying to contact you to get that picture over to you - can you reach out and help us resolve this issue? We love that you had a great experience on your first move with our New Braunfels team and would love to make sure you also have a great second move. Please let us know if we can get this corrected - we hate to see a 2-star review stick around on our Dallas page for a mistake that our New Braunfels team is eager to correct. Thanks! 830-542-8608.

Business reply on Google

Hi Johnny, My name is Cameron and I am the owner here. I need to point out that you did not move with us at our Dallas or Fort Worth location, this is for another branch. I am really sorry about what you had to deal with and I hope I can somehow resolve this situation and rectify the poor leadership my manager and employee displayed towards you and your wife. I am unaware of what took place so I would really love a chance to discuss this with you and make this right. This is not at all typical of the way we handle things and the people responsible will be dealt with immediately. My personal email is [email protected] and my number is 682-651-5505. Please call, text, or email me at any time. Thank you for your business and honest review, Cameron

Business reply on Google

Hi Seneca, it looks like you moved with our New Braunfels location. I am sorry for the experience that you had with that location but this review is not relevant to our Dallas location. Would you please consider removing your review from our Dallas Google listing? Good luck to you in your new home!