Excel Urgent Care of Howard Beach
🩺 Health & Wellness · Howard Beach
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Medical staff provided incorrect diagnosis and failed to process lab tests.
Business reply on Google
I’m so sorry to hear about your experience — that definitely isn’t right, and I completely understand your frustration. I tried to locate your information in our system, but the name that came up shows the last visit was in 2021. Could you please give us a call at 917-300-6945 so we can verify your details and look into this further? We truly want to address what happened and make things right. Ask for Aliya please.
Urgent care refused to treat a patient with an active injury.
Business reply on Google
Raj I am very sorry to hear this, I would like to discuss this matter with you please contact the office so we can speak Thank you Courtney
Staff incorrectly sent prescription to wrong pharmacy without patient consent.
Business reply on Google
Hi Rob , We’re very sorry for the delay and the miscommunication with your prescription. This should not have happened, and we’ll be addressing it with our team to improve communication at the front desk and ensure prescriptions go to the correct pharmacy. We’re glad you had a good experience with the provider and appreciate your feedback so we can do better moving forward. — Zahra , Practice Manager
Staff provided incorrect information regarding pediatric medical appointment availability.
Business reply on Google
We are sorry that your experience at Excel Urgent Care didn’t quite match your expectations. Because of privacy regulations, we can’t discuss any specifics about your comments. However, we are committed to providing you high quality care, and we take your feedback very seriously. Please call the facility at 917-300-6945 and ask to speak with our Manager Zahra . Thank you
Urgent care failed to send throat culture for lab testing
Business reply on Google
We are sorry that your experience at Excel Urgent Care didn’t quite match your expectations. Because of privacy regulations, we can’t discuss any specifics about your comments. However, we are committed to providing you high quality care, and we take your feedback very seriously. Please call the facility at 917-300-6945 and ask to speak with our Manager Zahra . Thank you
Staff were unfriendly and provided redundant follow-up communication.
Business reply on Google
Brendan, it was great talking to you . Apologies for any interaction you had , hope this won't hinder you from coming to us again !
Doctor provided poor medical care and refused to communicate with parent.
Business reply on Google
Hi Ms.Cook, I am so sorry for the experience your son had , I hope my call helped align and straighten out our standard of procedure out . We hope that this experience is not a hinder in you or your family choosing us again to provide you with care !
Unprofessional and dismissive behavior from the doctor and front desk staff.
Business reply on Google
Hi Rob, We are so sorry Rob for your experience, It is very disheartening when experiences like this take place . We would love to know how we can rectify the situation . The manager tried reaching out to you however no response . Kindly give us a call at your earliest convivence . Your experience with us is not the standard of our practice and we do not condone such attitude or patient experience . We Truly hope you will give us another chance !
Doctor failed to properly authorize and send child's prescription to pharmacy
Business reply on Google
So sorry for your Anita for your experience.The manager tried reaching out to you however no response . Kindly give us a call would love to figure out what went wrong and how we can fix it for you !
Receptionist was unprofessional and the doctor failed to return calls.
Business reply on Google
So sorry for your Bukky for your experience.The manager tried reaching out to you however no response . Kindly give us a call would love to figure out what went wrong and how we can fix it for you !
Staff was rude and delayed providing test results.
Business reply on Google
We are sorry that your experience at Excel Urgent Care didn’t quite match your expectations. Because of privacy regulations, we can’t discuss any specifics about your comments. However, we are committed to providing you high quality care, and we take your feedback very seriously. Please call the facility at 917-300-6945 and ask to speak with our Manager Zahra . Thank you
Front desk staff failed to register patient and process prescriptions correctly.
Business reply on Google
So sorry for your experience the manager tried reaching out to you however no response . Kindly give us a call would love to figure out what went wrong and how we can fix it for you !
Receptionist sent prescription to the incorrect pharmacy location
Business reply on Google
Hi Ms.Gonzalez , I would like to go ahead and apologize again for what you and your daughter went through ! I hope that my phone call may have made the situation a bit better. We strive for excellence and want to deliver nothing less . We hope you don't let this experience be a hinder to you choosing us again . Wishing your daughter feels better !
Excessive wait time and unprofessional conduct by the attending physician.
Business reply on Google
Hi Dina, We are sorry for the inconvenience. Our goal is to provide the best patient care to every patient who walks-in into our site. I deeply regret the ordeal you had to go through. I encourage you to contact the site and discuss this issue with the site manager.
Long wait times and failure to send prescriptions to the pharmacy.
Business reply on Google
We are sorry for the inconvenience and the wait time. Our goal is to provide the best patient care to every patient who walks into our site. Patients are usually very happy with the services we provide. Also, each case is different, some take longer than others, and it really depends on the case. The provider has successfully sent your medication to the designated pharmacy. Kindly contact the pharmacy to check on the status of your prescription. If you have any further inquiries or concerns, please don't hesitate to reach out to us and ask to speak with the office manager.
excessive wait times and incorrect medical prescription provided to patient
Business reply on Google
We are sorry for the inconvenience and the wait time. Our goal is to provide the best patient care to every patient who walks-in into our site. Patients are usually very happy with the services we provide. Also, each case is different some takes longer than other, and it really depends on the case. we value every opinion and use them to make our office stronger. If you would like to speak to the site manager (Aysha), you can always call at your convenience. Thanks.
Excessive wait time and unprofessional conduct by the attending physician.
Business reply on Google
We are sorry that you were not happy with our services. Our goal is to provide the best patient care to every patient who walks-in into our site. we value every opinion and use them to make our office stronger. If you would like to speak to the site manager (Aysha), you can always call at your convenience. Thanks.
Long wait time despite having a scheduled appointment
Business reply on Google
Hi Shanelle, we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please call the site and ask for the manager. Thanks.
Patient received incomplete medical examination and lacked access to a doctor.
Patient experienced excessive wait times and unprofessional staff behavior.