Exer Urgent Care - Calabasas - Mulholland Dr

Patient waited nearly two hours past the scheduled appointment time.

Inaccurate wait time estimates and poor staff communication

The clinic failed to send the prescribed oral antibiotic to the pharmacy.

The urgent care facility had an excessively long wait time.

excessive wait times due to poor staffing and time management

Excessive wait time to be seen by medical staff

The patient experienced an excessively long wait time for medical care.

Long wait times and inability to perform pediatric X-rays.

Patient dissatisfied with medical care provided by physician assistants instead of…

Excessive wait time and unprofessional conduct by a staff member.

Patient denied medical care after check-in due to technical reasons.

Front desk staff was dismissive and unprofessional toward patients.

Medical assistant was unprofessional and ignored patient medical instructions

facility failed to provide promised test results and follow-up care

Staff refused service before closing time despite availability at other locations.

Cumbersome online sign-in process and rude front desk staff.

Staff provided incorrect insurance information causing significant wasted time.

Unauthorized charges and failure to process insurance claims correctly

Front desk staff is unhelpful and provides poor customer service.

Inadequate medical care and refusal to provide follow-up examination.