Express Oil Change & Tire Engineers
🚗 Auto & Repair · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician performed an incomplete oil change and failed to verify service.
Business reply on Google
Hi, we’re sorry you were dissatisfied with our staff and experience during your service. We value your business and would love to address your concerns as quickly as possible. Please visit us at www.expressoil.com/contact/ and leave your contact information, as well as the details of your experience, so we can work to resolve your issue. Thank you.
staff attempted to charge for unnecessary repairs by misrepresenting a leak
Business reply on Google
We are sorry to hear you were dissatisfied with the speed and efficiency of our service. We never like to leave a customer unsatisfied. Please take a moment to leave us your contact information, along with the details of your concerns you provided here, at www.expressoil.com/contact/. We want to reach out to you and address these concerns as soon as possible. Thank you for bringing this to our attention!
The business charged excessive labor fees for a simple gasket replacement.
Business reply on Google
We never like to see a customer leave unhappy, and we are so sorry for your experience! Our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please visit www.expressoil.com/contact/ and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!
The business charges significantly higher prices than local competitors.
Business reply on Google
Hi, We value your business and would like to address your concerns as quickly as possible. Please contact us at www.expressoil.com/contact/ and include your contact information and the store you visited, so we can work to resolve your issue. Thank you.
Staff member was rude and refused to perform requested vehicle services.
Business reply on Google
We are sorry to hear you were dissatisfied with the speed and efficiency of our service. We never like to leave a customer unsatisfied. Please take a moment to leave us your contact information, along with the details of your concerns you provided here, at www.expressoil.com/contact/. We want to reach out to you and address these concerns as soon as possible. Thank you for bringing this to our attention!
improper oil change caused engine failure and vehicle loss
Business reply on Google
We never like to see a customer leave unhappy, and we are so sorry for your experience! Our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please visit www.expressoil.com/contact/ and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!
Long wait times and unprofessional employee behavior during service.
Business reply on Google
Hi, we’re very sorry for the less than satisfactory service you received! We’ll be addressing this issue with our team members promptly, and hopefully, you'll allow us to make up for this experience in the future.
business unable to provide service due to operational issues
Business reply on Google
We are so sorry that you’re disappointed with the service you received. We’ll promptly address these concerns with our team and work to prevent dissatisfaction like this in the future. We value your feedback and hope you’ll consider doing business with us again!
Excessive labor charges and unprofessional staff behavior during service visit
Business reply on Google
Hi, we’re very sorry for the less than satisfactory service you received! We’ll be addressing this issue with our team members promptly, and hopefully, you'll allow us to make up for this experience in the future.
Technicians failed to correctly diagnose low oil levels in the engine.
Business reply on Google
We are sorry to hear you were dissatisfied with the speed and efficiency of our service. We never like to leave a customer unsatisfied. Please take a moment to leave us your contact information, along with the details of your concerns you provided here, at www.expressoil.com/contact/. We want to reach out to you and address these concerns as soon as possible. Thank you for bringing this to our attention!
Technicians use top-side oil extraction instead of draining from the pan.
Business reply on Google
We are sorry to hear you were dissatisfied with the speed and efficiency of our service. We never like to leave a customer unsatisfied. Please take a moment to leave us your contact information, along with the details of your concerns you provided here, at www.expressoil.com/contact/. We want to reach out to you and address these concerns as soon as possible. Thank you for bringing this to our attention!
Vehicle damaged during service and alignment remains incorrect
Business reply on Google
We are so sorry that you’re disappointed with the service you received. We’ll promptly address these concerns with our team and work to prevent dissatisfaction like this in the future. We value your feedback and hope you’ll consider doing business with us again!
Technicians failed to properly tighten the oil filter twice.
Business reply on Google
Hi Corina. We value your business and would like to address your concerns as quickly as possible. Please visit expressoil.com/contact/ to share your contact information, so we can work to resolve your issue. Thank you.
Staff attempted to upsell unnecessary and expensive vehicle repairs.
Business reply on Google
Hi Michael. We value your business and would like to address your concerns as quickly as possible. Please visit expressoil.com/contact/ to share your contact information, so we can work to resolve your issue. Thank you.
poor service quality and perceived overcharging by new staff
Business reply on Google
Thank you for taking the time to leave such an honest review, Rickandkandee. While we are so sorry to hear that you’re unhappy with our staff, we are always looking for opportunities to improve, and your comments will help us do just that. We hope you’ll consider doing business with us at Express Oil Change & Tire Engineers again, and we are fully confident the next time will be an all-around more positive experience!
The business attempted to overcharge for services and parts.
Business reply on Google
Hi Henry, we appreciate your taking the time to offer honest feedback. We’d love to speak with you to further address any issues you may have with the quality or price of our services. Feel free to visit us at expressoil.com/contact/ to share your contact information and a detailed account of your concerns so we can have someone reach out to you as soon as possible. We appreciate your business and hope to see you again soon!
Incomplete oil change services provided at an excessive price.
Business reply on Google
Hi Justin, we appreciate your taking the time to offer honest feedback. We’d love to speak with you to further address any issues you may have with the quality or price of our services. Feel free to visit us at expressoil.com/contact/ to share your contact information and a detailed account of your concerns so we can have someone reach out to you as soon as possible. We appreciate your business and hope to see you again soon!
Appointment was not honored resulting in a three hour wait time
Business reply on Google
Hi Wayne, we’re sorry you were dissatisfied with our staff and experience during your service. We value your business and would love to address your concerns as quickly as possible. Please visit us at www.expressoil.com/contact/ and leave your contact information, as well as the details of your experience, so we can work to resolve your issue. Thank you.
Staff failed to identify a patchable tire puncture and overcharged for services.
Business reply on Google
Hi Ariel, we appreciate your taking the time to offer honest feedback. We’d love to speak with you to further address any issues you may have with the quality or price of our services. Feel free to visit us at www.expressoil.com/contact/ to share your contact information and a detailed account of your concerns so we can have someone reach out to you as soon as possible. We appreciate your business and hope to see you again soon!
Technicians failed to grease all vehicle fittings as requested.
Business reply on Google
Thanks so much for sharing your experience with us Cheryl! We are grateful for customers like yourself, who feel comfortable sharing good or bad news with us, so we know how we can provide a better experience in the future.