Exquisite Nails
💅 Beauty & Spa · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unprofessional staff behavior, questionable activities, and unauthorized price increases.
The business refuses to repair nails that lasted only one week.
The nail shape and polish application were poor quality.
Business reply on Google
Hi Lafreddia Mackins, We greatly appreciate your feedback, and we are sorry to hear that we did not meet your expecations. We will be sure to fix this issue to provide the best quality of service to you and customers in the future.
Technicians provided unwanted massage and displayed unprofessional attitudes.
Business reply on Google
Hi BRENDA ADAMS, We greatly appreciate your feedback, and we are sorry to hear that we did not meet your expecations. We will be sure to fix this issue to provide the best quality of service to you and customers in the future.
Poor nail quality and overcharging for services rendered.
Customer experienced discriminatory payment practices and poor service from nail…
Front desk staff member was rude to a long-term customer.
Poor nail quality and unsanitary equipment reuse practices observed.
Technician provided poor nail shaping and exhibited rude behavior.
The gel polish chipped within one week of application.
Customer experienced discrimination and unfair pricing practices by staff and management.
Long wait times despite appointments and unprofessional staff behavior.
The pedicure service was poor and required correction elsewhere.
Customer service was interrupted and deprioritized for other clients
poor quality gel nails caused fungal infection and premature lifting
Business reply on Google
Hello Susan Maroulis, We're very sorry for the unhappy experience. Please call us at your earliest convenience at 7043944041 so we can discuss more about the situation & try to make it up to you. We're eager to hear from you. Sincerely
Staff demanded additional payment for a previously completed service.
Poor service quality, long wait times, and premature nail breakage.
Technician caused physical injury and bleeding during acrylic nail application.
Poor quality acrylic nails and deceptive mask policy enforcement.
Technician provided poor nail application and caused minor physical injury.