Extend A Suites
🏨 Hotels & Travel · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
hotel room infested with bed bugs and in poor condition
Business reply on Google
Thank you for your feedback. We are currently undergoing property-wide renovations, and the room type booked was one of our non‑renovated, lower‑priced rooms. At check‑in, our front desk team informed your drivers of our non‑refundable policy and offered them the opportunity to view the rooms before completing check‑in, which they declined. After your report, we immediately inspected all three rooms for bed bugs, and no evidence was found. We understand that travel issues can be frustrating, and we appreciate you bringing your concerns to our attention as we continue improving the property.
The hotel room is infested with roaches and has foul odors.
Business reply on Google
I’m very sorry to hear about your experience. This is not the standard we aim to provide, and we take concerns about cleanliness and pests seriously. Our team has already been notified so we can address the issues you mentioned immediately. We do have weekly professional pest control service on-site, and we are also in the middle of full‑property renovations to improve our rooms and overall guest experience. Feedback like yours helps us focus on the areas that need attention most.
The hotel room was dirty, smelled of smoke, and felt unsafe.
Business reply on Google
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations. We want every guest to feel comfortable and welcome, and it’s disappointing to learn that this wasn’t the case for you. For clarity, all guests—including yourself—are shown their room before check‑in, and our non‑refundable policy is reviewed at that time. You viewed and approved your room prior to completing check‑in, but we understand that experiences can still fall short, and we take your comments seriously. We are currently undergoing full renovations to the entire property, including updates aimed at improving cleanliness, comfort, and the overall guest experience. We hope you’ll consider giving us another try in the future once these improvements are complete.
The room had poor lighting and the staff was unfriendly.
unprofessional staff and concerns regarding suspicious activity on the premises
Room was dirty and in poor physical condition
The hotel room was extremely dirty and unsanitary.
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that we did not meet your expectations during your stay. Cleanliness and guest comfort are priorities for us, and we regret that your room did not reflect this standard. We also understand your concerns about our refund policy and will review how it is communicated to ensure guests feel confident when booking with us. Your comments about the reviews and overall condition of the property are taken seriously, and we are working with our team to address these issues promptly. We appreciate you bringing this to our attention and hope you’ll see improvements should you give us another chance in the future.
Staff refused e-bike charging and enforced rigid checkout policies.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We always strive to provide a welcoming environment for our guests, and we regret that you felt otherwise during your stay. To clarify, the reservation was made for a specific room type, and in order to honor that booking, we needed to transition you into the correct room at the standard check-in time of 3 PM. We understand this may have been inconvenient, but it was necessary to ensure accuracy with your reservation. Regarding your e-bike, our policy does not allow bikes inside guest rooms due to the potential for property damage and safety concerns. Charging bikes indoors can also present a **fire hazard**, which is why we strictly enforce this rule to protect all guests. We recognize this created a challenge for your commute, and we apologize for the inconvenience. We appreciate your feedback, as it helps us improve our communication and service. We hope you will consider giving us another opportunity in the future.
The hotel room was dirty and housekeeping failed to clean it.
Business reply on Google
Thank you for sharing your feedback. We want to assure you and all of our guests that all of our employees are legally employed and trained to provide professional service. We regret that your experience did not meet expectations. Unfortunately, during your stay, our staff felt uncomfortable due to the language used toward them, which made it difficult to continue service in your room. We strive to maintain a safe and respectful environment for both guests and employees, and we apologize if this situation caused frustration. We appreciate your input and will continue working to improve communication and service for everyone who stays with us.
Hotel room is unsanitary with a broken refrigerator and poor service.
Business reply on Google
Tamara we’re sorry to hear that your experience did not meet your expectations. However, we’d like to clarify a few important details. Due to limited staffing at the time, we were unable to deliver a new room key directly to your door and kindly asked that you come to the front office to retrieve it. Our manager, Yara, also personally went to your room to assist with the transition, but you declined to move and instead requested that we contact the police. Once officers arrived and helped mediate the situation, you then came to the office and collected the key to your new room. At no point after your relocation did you mention any concerns about the new room, including any odor or issues with the refrigerator. Had you brought these to our attention, we would have done our best to address them promptly. We remain committed to providing a respectful and safe environment for all guests and staff, and we appreciate the opportunity to clarify what occurred.
The pool was empty and the premises had loitering issues.
Staff evicted disabled guests and caused injury and theft of property.
Business reply on Google
We’re sorry this guest had a difficult experience, and we take all feedback seriously. However, it’s important to clarify a few key details. This is a business—not an apartment—and all guests are made aware of our payment and checkout policies. In this case, you were informed the day prior that payment was due by 11 AM. Unfortunately, they did not return until after 1 PM, and despite multiple reminders, remained in the room until 3:30 PM. At that point, we had no choice but to ask them to vacate or involve law enforcement. We want to emphasize that had the guest communicated with us, we would have been willing to hold their belongings in our office temporarily to assist with their move. Instead, they chose to leave items and pets unattended outside, which was not a decision made or enforced by our staff. Law enforcement later confirmed that the property had been abandoned and there was no further action they could take.
Staff mistreated disabled guests and forced them to vacate rooms quickly.
Business reply on Google
We appreciate you taking the time to share your concerns. This was a difficult situation, and while we understand how upsetting it may have appeared from the outside, the account shared does not reflect the full context. The person involved in this review was not directly part of the interaction, and some details have been misrepresented. At Extend A Suites, we strive to treat all guests with dignity and respect, especially during challenging circumstances. We follow policies designed to ensure safety and fairness for everyone, and we’re committed to handling sensitive situations with care. That said, we’re always open to feedback and willing to review any incident to improve how we serve our guests. Thank you again for your input.
Poor room maintenance and safety concerns regarding other guests.
The hotel room was found to be in a disgusting condition.
The room was dirty and the staff was unprofessional regarding maintenance.
The hotel rooms are in poor condition and require a remodel.
Business reply on Google
Thank you Ron for this feedback. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.
Missing amenities, unprofessional staff, and malfunctioning room equipment.
Business reply on Google
Thank you for this feedback. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels. We appreciate you letting us know your concerns and will address them with the rest of the staff.
The hotel room was extremely dirty and the linens were uncomfortable.
Business reply on Google
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.
The room is run down, dirty, and has broken fixtures.