Extended Stay America Suites- Columbus
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unprofessional staff behavior and poor room condition led to early departure.
Business reply on Google
We regret that your visit did not meet your expectations. We appreciate your comments regarding your arrival experience and your interaction with our team. We also value your feedback regarding the condition and upkeep of your room. We take comments like this seriously and will address this appropriately to prevent similar experiences for our future guests. Additionally, we appreciate your observations about the overall environment, as your feedback helps us evaluate the guest experience. On a positive note, we are pleased to know that we were able to assist with your reservation and that you found our location convenient for your visit. We value you as our guest, and we hope to have the opportunity to provide a seamless visit in the future. Sincerely, Hotel Management
Lack of water dispenser, infrequent cleaning, and rude staff.
Business reply on Google
Dear Kedar, We sincerely apologize for the inconvenience you experienced regarding the absence of a water dispenser, housekeeping frequency, and your interaction with our staff. We understand how these concerns could impact your stay, and we regret that we did not meet your expectations. Our extended stay policy is designed to offer flexibility; however, your comments will be reviewed to improve clarity and service delivery. We also take concerns about staff behavior seriously and will address this with our team. We appreciate your input and hope to provide a better experience in your future stays. Sincerely, Hotel Management
The hotel room furnishings were dirty and in poor condition.
Business reply on Google
Dear Jennifer, We are sorry to hear that your experience did not meet expectations, particularly regarding the condition and appearance of the accommodations. We understand how important it is for the space to feel inviting and well-maintained, and it’s disappointing to know this was not your impression. Your comments are appreciated and will be thoughtfully considered as we continue to evaluate the overall guest experience. We regret the inconvenience caused and hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant stay in the future. Sincerely, Hotel Management
Staff repeatedly hung up on caller concerned about a guest's health.
Business reply on Google
Dear Rachel, Thank you for sharing your experience. We are deeply concerned about the distressing situation with your brother and sincerely apologize for the lack of responsiveness you experienced during your calls. This falls far short of the standard of care and attentiveness we strive to provide, and we understand how alarming and upsetting this must have been. Your feedback has been shared with our team to review communication procedures and ensure urgent concerns are handled appropriately. While we regret the impact on your experience, we hope you might consider giving us another opportunity to demonstrate a more compassionate and responsive approach to guest care. Sincerely, Hotel Management
Unplowed parking lot and excessive noise from barking dogs
Business reply on Google
Dear Michelle, Thank you for sharing your feedback. We understand that weather conditions and accessibility can significantly impact your experience, especially when you have early work commitments. We take your concerns about outdoor conditions and ease of movement seriously, and we will continue to review safe access throughout the property. Your insights will help guide our efforts, and we appreciate the opportunity to improve. If your future travels bring you back to the area, we would welcome the chance to provide you with a more restful visit. Sincerely, Hotel Management
Dirty room, unhelpful staff, and lack of promised amenities.
Business reply on Google
Dear Jorge, Thank you for sharing your experience, and we are truly sorry for the disappointment and frustration you encountered during your recent stay. We sincerely apologize for the room condition, cleanliness concerns, lack of responsiveness, and the service shortfalls you described, as this is not the standard you have come to expect over the years. While staffing transitions and operational challenges can occur, we understand this does not lessen the impact on your visit. Your feedback has been shared with our team as we actively work to improve training, housekeeping, and guest communication. We value your past loyalty and would welcome the opportunity to restore your confidence and provide the positive experience you deserve in the future. Sincerely, Hotel Management
Room amenities were non-functional and breakfast coffee was unavailable.
Business reply on Google
Dear Dominic, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations and for the inconvenience you experienced during your visit. While we are pleased you were able to rest, we understand that the room and services did not provide a comfortable experience. Your comments have been shared with our team to guide improvements and ensure higher standards moving forward. We value your input and hope you might consider returning in the future, allowing us the opportunity to provide a more seamless, welcoming, and enjoyable stay. Sincerely, Hotel Management
dirty room with unwashed sheets and unsafe environment
Business reply on Google
Dear Latisha, Thank you for sharing your experience with us. We understand how important a clean, comfortable, and secure environment is, especially when traveling with family, and we regret that your stay did not meet those expectations. Your concerns regarding cleanliness, the surrounding atmosphere, and service have been noted and will be reviewed with our team to identify opportunities for improvement. We are committed to enhancing both our facilities and guest experience, and we hope you might consider giving us another chance to provide a stay that feels both welcoming and worry-free in the future. Sincerely, Hotel Management
The hotel has mold, poor cleanliness, and unhelpful staff.
Business reply on Google
Dear John, Thank you for sharing your experience in detail. We sincerely apologize for the challenges you faced, including concerns with room conditions, service interactions, and the overall property environment. We understand how frustrating it can be when a stay does not unfold as expected, especially when multiple adjustments to accommodations and other challenges arise. Your observations regarding the property, service interactions, and overall environment are valued, and we will be reviewing them carefully with our team. Guest comfort and satisfaction remain priorities, and feedback such as yours helps guide our ongoing efforts. We hope you might consider returning so we can work toward providing a more seamless and enjoyable visit in the future. Sincerely, Hotel Management
The room had faulty electrical wiring and non-functional fire detectors.
hotel failed to honor pet friendly booking and provided no alternatives
Business reply on Google
Dear Luis, Thank you for sharing your experience. We sincerely regret the frustration you encountered regarding the pet policy and the lack of flexibility at check-in and apologize for the way the situation was handled. Your feedback highlights an area where we need to improve, particularly around communication and guest service. We truly appreciate your input and hope we can make things right in the future should you consider giving us another opportunity. Sincerely, Hotel Management
Room was unequipped, dirty, and left unlocked upon arrival.
Business reply on Google
Dear Sharon, We sincerely apologize for the disappointing experience you had during your stay. We regret that the kitchen was not equipped as expected and that the cleanliness and condition of the room did not meet your standards. Additionally, the service you described is far from the level of hospitality we aim to provide. Your concerns have been shared with the appropriate departments to ensure immediate improvements are made. We truly value your input and are committed to addressing these issues seriously and promptly. Sincerely, Hotel Management
Room was filthy with mold, stains, and broken safety equipment.
Business reply on Google
Dear Guest, We're truly sorry to hear about the issues you encountered, from the room condition to the amenities not meeting expectations. Cleanliness and accuracy in our listings are extremely important to us, and we regret falling short during your visit. Your concerns about the pull-out bed, smoke detector, and hallway conditions have been shared with our maintenance and housekeeping teams for immediate attention. We understand your frustration and we hope to welcome you back for a better experience. Sincerely, Hotel Management
The room was dirty and lacked adequate housekeeping services.
Business reply on Google
Dear Megan, We sincerely apologize for the cleanliness issues and service concerns you experienced during your stay. This is certainly not the standard we aim to uphold, and your comments have been shared with our housekeeping and management teams for immediate review and corrective action. While we do offer limited services for extended stays, we understand your expectations and are working to improve guest convenience. We're glad our front desk staff made a positive impression and appreciate your acknowledgment. Your insights are valuable, and we hope to earn another opportunity to serve you better. Sincerely, Hotel Management
Hotel has pest infestations, security issues, and poor management responsiveness.
Business reply on Google
Dear Heaven, We sincerely apologize for the issues you faced during your stay, including pest concerns, maintenance delays, safety matters, and the handling of your tax exemption and rate concerns. This is far from the experience we strive to provide, and your feedback has been taken seriously. We are addressing these matters internally to ensure better communication, improved guest support, and a more secure environment. We truly regret the inconvenience and frustration caused and appreciate your feedback as we work to improve our standards moving forward. Sincerely, Hotel Management
Room lacked essential linens, toiletries, and staff failed to provide assistance.
Business reply on Google
Dear Margie, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Further, we regret that our amenities and services did not meet your expectations. In response to your review, we will discuss these notes with our concerned team to improve. Considering this a rare incident, please return and allow us to provide you with a seamless experience. Sincerely, Hotel Management
Staff exhibited discriminatory behavior and compromised guest safety by disclosing…
Business reply on Google
Dear Spring, Thank you for your feedback. We deeply regret that your experience did not meet expectations and take your concerns seriously. Guest safety and privacy are our top priorities, and we will review this situation thoroughly with our team to ensure proper handling in the future. We strive to treat all guests with respect and care, and your feedback helps us improve. We sincerely hope to welcome you back under better circumstances and provide a more positive experience. Sincerely, Hotel Management
Unsanitary room conditions including rodent droppings and poor staff assistance.
Business reply on Google
Dear Hunter, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure each of these is addressed appropriately. Considering this a rare incident, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
The hotel room was dirty with stained carpets and sticky appliances.
Business reply on Google
Dear Dyami, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues and condition of your room. Your feedback is crucial as we strive to provide a comfortable and enjoyable stay for all our guests. We will share these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your comments about our service and location. Should your travels bring you back to the area, we hope for the opportunity to exceed your expectations with a better experience. Sincerely, Hotel Management
Hotel failed to honor reservation for a pet friendly room
Business reply on Google
Dear L Palmer, We apologize for the frustrating experience you encountered during your recent visit. It is unacceptable that we did not fulfill your reservation for a pet-friendly room and that our team did not provide the level of service and assistance you rightfully expected. Your feedback is crucial as we improve our processes and ensure such situations do not recur. Please accept our sincere apologies for the inconvenience and disappointment this caused. We appreciate your kind words about our location and understand the importance of delivering on our promises. Should your travels bring you back to the area, we would appreciate the opportunity to provide you with a much-improved experience that reflects our commitment to excellent service. Sincerely, Hotel Management