Extended Stay America Suites- San Jose - Edenvale - South
🏨 Hotels & Travel · 6189 San Ignacio Ave · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor facility maintenance, inadequate amenities, and unreliable internet service.
Business reply on Google
We regret the concerns you encountered regarding the condition of the stairway, room maintenance, and breakfast offerings. We also understand your disappointment regarding the overall value of your stay. Providing comfortable accommodations and a positive guest experience is extremely important to us, and we apologize for falling short during your visit. Your comments have been shared with our management team for review and improvement. We appreciate your honest feedback and thank you for bringing these matters to our attention. We hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Multiple room amenities and appliances are broken or non-functional.
Business reply on Google
Dear Guest, We sincerely apologize for the maintenance and room condition issues you experienced during your visit. Providing safe, comfortable, and fully functional accommodations is extremely important to us, and we regret the concerns you encountered with the refrigerator and kitchen amenities. We understand how frustrating this must have been and are disappointed that we did not meet your expectations. Please know that your comments have been shared with our maintenance and management teams. We truly value your feedback and appreciate you bringing these matters to our attention. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
The hotel room had unpleasant odors and poor quality linens.
Business reply on Google
Dear Diane, We sincerely apologize that your stay did not meet your expectations. Providing a clean, comfortable, and well-maintained environment for our guests is very important to us, and we regret to hear about the unpleasant smell, concerns with the bed linen, and the overall condition you experienced. Your comments are extremely valuable and will be shared with our housekeeping and maintenance teams. We truly appreciate you bringing this to our attention and your feedback helps us improve. We look forward to welcoming you back for a better experience in the future. Sincerely, Hotel Management
Room was not ready, smelled bad, and was dirty.
Business reply on Google
Dear Erika, Thank you for sharing your experience. We sincerely regret that your arrival and overall stay did not meet expectations. We understand how frustrating it can be when accommodations are not prepared on time and do not provide a comfortable environment. Your feedback regarding the condition of the room and morning offerings is important and will be shared with our team to ensure improvements are made. We apologize for the inconvenience you encountered and appreciate you bringing this to our attention. We hope you might consider giving us another opportunity in the future to provide a more positive and comfortable experience. Sincerely, Hotel Management
Non-guests are accessing hotel amenities and causing long wait times.
Hotel refused check-in without physical ID and provided dirty linens.
Business reply on Google
Dear Syreeta, We are genuinely sorry for the challenging experience you and your daughter had during your late-night check-in. We understand how stressful it must have been to deal with issues related to your reservation and ID, and we apologize that our team did not manage the situation with more understanding. While ID verification is an important part of maintaining guest safety, we regret that it was not explained or handled in a more considerate manner. It is also disappointing to learn about the condition of the room and the cleanliness concerns you shared. Your comfort and well-being should always be our priority, and we are sorry this was not reflected during your stay. Thank you for bringing these points to our attention, and we regret the inconvenience and frustration caused. We hope you will consider giving us another opportunity to offer you the care and hospitality you deserve. Sincerely, Hotel Management
Facility has mold, security issues, and unprofessional management staff.
Business reply on Google
Dear Guest, We are sorry for any inconvenience you may have experienced. Our goal is to ensure every guest enjoys a comfortable and pleasant stay. As we were unable to locate a reservation under your name, please reach out to us directly at the hotel so our team can review the details and assist you further. We appreciate your understanding and look forward to hearing from you. Sincerely, Hotel Management
Inadequate breakfast, unhelpful staff, and poor room maintenance services.
Business reply on Google
Dear Monica, Thank you for staying with us. We sincerely apologize for the inconvenience you experienced during your visit. We regret that our complimentary grab-and-go breakfast, which includes coffee and granola bars, was not consistently available. We also understand your frustration with staff interactions, pool towel availability, and room readiness. Your observations about safety and service have been shared with our team to improve future guest experiences. We hope you will consider giving us another opportunity to provide a more comfortable and welcoming stay. Sincerely, Hotel Management
Unprofessional staff, long wait times, and poor room cleanliness.
Business reply on Google
Dear Georgina, We’re very sorry your experience left you feeling disappointed and uncomfortable. The way your check-in was handled, combined with the condition of the property and lack of communication from the team, fell far short of the standards we aim to uphold. Situations such as broken elevators and delays in room readiness should be managed with greater clarity and courtesy. While we cannot change your experience, we appreciate you taking the time to share it, as it highlights areas we must address to improve our service and overall guest experience. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
staff unfairly blamed customer to justify eviction
unprofessional and rude behavior from hotel staff members
Business reply on Google
Dear Adam, We are truly sorry to hear that your experience over the past two weeks was filled with disappointments. It’s important that every guest, especially those staying for an extended period, feels welcomed, respected, and supported by our entire team. We understand how upsetting it must have been to have less-than-ideal interactions with the front desk and housekeeping. Your feedback is invaluable, and we will share your concerns with our team to address these issues and enhance the overall guest experience. We’re grateful you took the time to bring this to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Management threatened eviction and towed vehicles without prior notification.
Business reply on Google
Dear Erik, Thank you for sharing your experience with us. Guest satisfaction is our utmost priority, and we sincerely apologize that you felt unsupported during your time here. We always strive to create a welcoming and respectful environment for everyone and are continuously working with our teams to ensure that our service reflects that commitment. Your feedback will be shared with our team for review, and we will take appropriate steps to address your concerns. We appreciate you taking the time to bring these matters to our attention and hope we have the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Unsafe environment, poor room conditions, and misleading website photos.
Business reply on Google
Dear Nicole, We sincerely apologize that your family stay with us started on the wrong foot, especially given your arrival after a long journey. The atmosphere of our property and surroundings is what we take very seriously and will review them with our team promptly to ensure a safe and secure environment for all our guests and staff. Furthermore, we truly regret the disappointment with our accommodations and the kitchen amenities. We apologize again for these inconveniences during your stay and appreciate your valuable feedback. Your satisfaction is our ultimate goal, and we hope to have the privilege of surpassing your expectations. Sincerely, Hotel Management
room lacked essential kitchenware and the bathtub was non-functional
Business reply on Google
Dear Ralph, We apologize for the numerous issues you encountered during your stay. We regret that these oversights compromised your comfort and convenience. We also take seriously your comments regarding safety concerns. We will address all your concerns with our team appropriately. Regarding the kitchenware and amenities, to ensure cleanliness for every guest, we keep them at our front desk, and our team is happy to deliver them to the guest's suite when needed. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit. Sincerely, Hotel Management
hotel rooms are infested with cockroaches and are unsanitary
Business reply on Google
Dear Neliia, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best. Sincerely, Hotel Management
hotel room infested with roaches and poor security measures
Business reply on Google
Dear Ed, We sincerely apologize for the issues you encountered during your stay, especially with the cleanliness and maintenance of your room. Your experience does not reflect our usual standards, and we're truly sorry for any inconvenience caused. We take pest control and safety very seriously, and your feedback will help us improve. Our staff should have been more responsive to your concerns, and we're sorry if they did not meet your expectations. We will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope you’ll give us another chance in the future. Sincerely, Hotel Management
Hotel overbooked room and room contained bugs and cockroaches
Business reply on Google
Dear Niko Sanchez, We sincerely apologize for not meeting your expectations regarding the room you requested. While we strive to honor all room preferences, sometimes availability constraints can lead to disappointments. We also regret that you experienced issues with cleanliness and pests, which do not align with our rigorous standards. Rest assured, we will have the room inspected and treated to prevent future occurrences. Your feedback is invaluable, and we are committed to improving our services. We hope you will give us another chance to provide the exceptional experience you deserve on your next visit. Thank you for being our guest. Sincerely, Hotel Management
Unsanitary room conditions, safety concerns, and unprofessional staff behavior.
The hotel room was infested with bed bugs.
Business reply on Google
Dear Ajziet, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Room contained cigarette odor, dirty underwear, and poor breakfast options.
Business reply on Google
Dear Sharon Seymour, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the room, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely, Hotel Management