EZ Storage Philadelphia
🔧 Home Services · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff members were aggressive and unprofessional toward the customer.
Storage unit was dirty with broken equipment and unprofessional staff.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. We strive to provide clean, well-maintained units and quality service, and we're sorry to hear we fell short in your case. Your input is valuable, and we are actively working to improve the experience for all our customers.
Staff denied access to paid units and items were stolen.
Business reply on Google
We appreciate you sharing your concerns. We take great pride ensuring that all tenants have a great experience. We apologize for falling short of your expectations. Please contact us at (267) 277-4184 to discuss your concerns further.
Staff refused access to a won auction unit due to arrival time.
Business reply on Google
We apologize for any inconvenience you experienced. Our policy states that units won at auction must be claimed by a specific time. We understand your frustration and would be happy to discuss this further. Please contact us at (215) 995-6222.
Stored property water damage and unprofessional management practices
Business reply on Google
We apologize for the inconvenience you experienced at EZ Storage. We take customer satisfaction seriously and we are sorry to hear about the damage to your stored property. We understand your frustration and would like the opportunity to speak with you about this issue. Please call 267-277-4184 at your convenience. Thank you.
Stored items were destroyed by a severe rodent infestation.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Jennie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are very proactive with an indication of mice in our location including using an outside pest control company. We would like the opportunity to speak with you, please call us at (215) 995-6222.
Management makes decisions based on personal bias rather than rental agreements.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Joell. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Cheers, EZ Storage
Staff exhibited aggressive behavior and allegedly accessed customer belongings overnight.
Lack of carts, arbitrary fines, and discriminatory staff behavior.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Wts. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (817) 480-8361 and we'd be happy to help you out. Sincerely, EZ Storage
storage unit door sensor was broken and never repaired
inconsistent pricing and unprofessional staff behavior
Customer charged for extra month due to unit door closure policy
Business reply on Google
Ms. Arroyo, Thank you for notifying us of the issues you had during your move out with EZ Storage. We did have to break the lock to the unit you were renting, since you notified us it was empty. We did find couches, a full size mattress and box spring, along with some other items. Please contact us as soon as possible at 215-331-9398 to let us know what you would like us to do with the items the movers left inside the unit. Thank you, Arielle EZ Storage Manager EZ Storage
Customer was overcharged for gas and experienced rude staff behavior.