F45 Training Branham Park
🏋️ Fitness & Gyms · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused to provide a trial class for a new member.
unprofessional management communication and restrictive class booking policies
Trial membership was prematurely cancelled by gym staff
Business reply on Google
Hey Dheeraj- I just wanted to respond here to say the free trial you signed up for has a time frame. Looking in our system it expired. I heard from my coaches that they spent your first visit explaining the formats as we do for all new guests. And that you didn’t actually take the class but rather stood and observed. We have many people come to us with little or no gym experience. And it does take them a few classes to get the hang of it. Our coaches are there to direct you and you are partnered up with an experienced member to support where to move next. I’m sorry you had a frustrating experience. It is our goal to provide an experience where you feel successful. Personal training might be a great place to start instead. It’s tailored to you and the trainer coaches you from your starting point. Wishing you all the best.
lack of proper exercise instruction caused a physical injury
Business reply on Google
Hi Ana. Sorry to learn you hurt yourself in a class. I looked through our booking system and don’t have any profile at our location for you. Nor did I get an incident report filed from any staff - if you hurt yourself in class my staff is trained to create a report and provide first aid/ice. Perhaps you took class at a neighboring location? There are 2 within 2 miles of us. Wishing you a speedy recovery and sorry about the twisted ankle.