Facey Urgent Care
🩺 Health & Wellness · Mission Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Missing lab results and inaccurate medical chart documentation.
Business reply on Google
Hello. Our leadership takes all feedback very seriously. We have passed your message along to the appropriate department. If you would like to discuss your concerns further, please feel free to reach out to https://providence.org/feedback. Thank you. -Community Response Team
medical treatment failed to resolve ear pain and infection
Business reply on Google
Hello. All feedback is important to us, as it is what helps us to improve. We have passed along your feedback appropriately. If you have additional details or concerns you wish to discuss, feel free to reach out to https://providence.org/feedback. -Community Response Team
Tests were billed as out of network despite in-network office visit.
Business reply on Google
Hello. Our leadership takes all feedback very seriously. We have passed your message along to the appropriate department. If you would like to discuss your concerns further, please feel free to reach out to https://providence.org/feedback. Thank you. -Community Response Team
Nurse practitioner provided inadequate medical treatment for severe pain
Business reply on Google
We value your feedback and appreciate you reaching out. We have shared your comments with leadership. Please connect with us at https://providence.org/feedback if you'd like to discuss your concerns further. -Community Response Team
patient waited two hours for blood work without being called
Business reply on Google
Hello. All feedback is important to us, as it is what helps us to improve. We have passed along your feedback appropriately. If you have additional details or concerns you wish to discuss, feel free to reach out to https://providence.org/feedback. -Community Response Team
Provider failed to examine patient or provide adequate treatment for pain.
Business reply on Google
Hello. All feedback is important to us, as it is what helps us to improve. We have passed along your feedback appropriately. If you have additional details or concerns you wish to discuss, feel free to reach out to https://providence.org/feedback. -Community Response Team
Staff provided poor communication and unnecessary testing for a stomach issue.
Business reply on Google
Hello. All feedback is important to us, as it is what helps us to improve. We have passed along your feedback appropriately. If you have additional details or concerns you wish to discuss, feel free to reach out to https://providence.org/feedback. -Community Response Team
excessive wait times and lack of patient care
Business reply on Google
Hello. We are sorry to hear you feel this way. Because of privacy regulations, we are unable to discuss specifics on this forum. If you'd like to further discuss your concerns, please reach out to https://providence.org/feedback with additional information. -Community Response Team.
Front desk staff member was consistently rude to patients.
Business reply on Google
Hello. Our team is dedicated to providing compassionate care to all. We have passed along your feedback appropriately. If you have additional details or concerns you wish to discuss, feel free to contact https://providence.org/feedback -Community Response Team
Doctor provided a rushed examination and showed a lack of care.
Business reply on Google
We value your feedback and appreciate you reaching out. We have shared your comments with clinic leadership. If you'd like to discuss your concerns further, please connect with us at [email protected]. -Community Response Team.
Receptionist was dismissive and hostile regarding insurance card verification.
Business reply on Google
Wendy, We value your feedback, as it helps our teams know where improvements can be made. If you'd like to speak with someone directly, we encourage you to email us at [email protected].
Doctor provided an unnecessary referral to the emergency room
Business reply on Google
Hello, Jasmine, We value your feedback, as it helps our teams know where improvements can be made. If you'd like to speak with someone directly, we encourage you to email us at [email protected].
Doctor was unprofessional, dismissive, and derogatory during the urgent care visit.
Business reply on Google
This is surely never the type of report we like to receive from our patients. Our mission is always to provide the utmost quality and compassionate care possible and are always looking for areas to improve. We would like to learn more of your experience, please feel free to PM us with further details at, [email protected].
Long wait time without seeing a doctor
Business reply on Google
Hello, Tom. We never want our patients to feel this way about their experience. Your feedback is important to us. It is our goal to provide a positive experience that leaves you with comfort and peace of mind. We will be sure your experience is shared appropriately. If you would like to further discuss your visit, feel free to email [email protected]
Excessive wait time for urgent pediatric medical care
Business reply on Google
Hello, Pedro. We are sorry to hear that you experienced a long wait in our Facey Immediate Care-Mission Hills. We do get busy, but we’ve been working hard to try and alleviate long wait times. We regret that your experience did not meet your expectation. If you would like to discuss this further, please contact us at [email protected].
Urgent care refused service before the stated closing time.
Nurse ignored patient pain and refused treatment before closing time.
The patient experienced a three hour wait time for medical care.