Fairfield by Marriott Inn & Suites Austin Northwest/Research Blvd
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The hotel cancelled the reservation and relocated the guest.
Business reply on Google
Thank you for your feedback. We sincerely apologize for the inconvenience of your reservation not being honored as expected. While alternative arrangements were provided, we understand how frustrating this situation was. Your concerns have been escalated to management for review and improvement.
Reservation was canceled without notification causing late night displacement
room contained bed bugs and management failed to provide promised compensation
Business reply on Google
Thank you for your feedback. We take concerns of this nature extremely seriously. Our records do not support the presence of bed bugs in the room, as all reported concerns are thoroughly inspected and addressed immediately by our team. We regret that you left dissatisfied and that communication regarding compensation did not meet expectations. Your comments have been escalated to management for further review.
Front desk staff gave a stranger access to the guest room.
Business reply on Google
Thank you for sharing this serious concern. We are deeply troubled by what you have described, and guest safety is something we take extremely seriously. While we are unable to discuss specific details publicly, any report involving unauthorized room access or theft is immediately escalated to senior management and handled in coordination with our security procedures and, where appropriate, local authorities. We do not dismiss or minimize incidents of this nature, and we encourage affected guests to work directly with hotel management and law enforcement so the matter can be properly investigated. We regret the distress this experience caused and understand why it would result in strong feelings about your stay.
Reservation was cancelled without notice or explanation by hotel staff.
Business reply on Google
We’re truly sorry for your experience Alicia and understand how upsetting this must have been, especially on such an important date. This is not the level of service we strive to provide, and we apologize for the inconvenience and lack of communication. We would appreciate the opportunity to look into this further so please contact us directly so we can address your concerns
The sofa bed in the room was broken and non-functional.
Staff provided false information and locked the front door to guests.
Business reply on Google
Hi Josh, thank you for taking the time to share your experience. I’m truly sorry for the distress and confusion you encountered—especially during such a sensitive visit. That’s not the kind of welcome or support anyone should receive, and I understand how upsetting it must have been. Your feedback is being taken seriously, and we’re looking into what happened to ensure better communication and compassion moving forward. If there’s anything we can do to support your friend or make things right, please don’t hesitate to reach out.
Staff allegedly entered the room and stole personal belongings.
Hotel denied check-in based on age and event attendance
Staff made inappropriate sexual advances and forced guests to leave early.
Manager exhibited discriminatory behavior and evicted guests without valid cause.
Personal property missing from hotel room after housekeeping service
Staff exhibited discriminatory behavior and failed to provide basic room maintenance.
customer was wrongfully charged a smoking fee after checkout
hotel rooms on the second floor have a strong mold odor
inconsistent room amenities, unreliable breakfast service, and poor facility cleanliness
Business reply on Google
We are truly sorry for the experience you had, as this is not the norm. We are grateful for the choice you made to be a guest of the hotel and we will continue striving to provide a level of hospitality that exceeds your expectations. We hope you will give us another opportunity in the future to show you that we have improved.
Room reservation error, wet floors, and dirty bedding reported.
Room was unprepared, noisy, and staff provided poor service.
Unhelpful staff, insufficient room supplies, and unsanitary bathroom conditions.
Hotel room was uncleaned and missing essential supplies and lost items.