Fairfield by Marriott Inn & Suites Indianapolis Downtown
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Room service and housekeeping were not provided during a six-night stay.
Business reply on Google
Thank you for sharing your feedback. I sincerely apologize that housekeeping service did not meet expectations during your stay. Having to request towels and manage trash is not the experience we want our guests to have, especially during an extended visit. Your comments have been shared with our leadership team so we can address this and improve our communication and service moving forward. We appreciate you bringing this to our attention.
Excessive valet wait times and poor room cleanliness and maintenance.
Business reply on Google
Thank you for taking the time to share your feedback. I’m truly sorry for the experience you had during your stay, especially during a major event weekend. What you described is not acceptable and does not reflect the standards we strive to uphold. I apologize for the condition of the room upon arrival, particularly the state of the bathtub. Regardless of the cause, that is something that should never be presented to a guest. The concerns you raised about the hallways and overall appearance are equally troubling, and your comments have been shared with our housekeeping and facilities teams for immediate review. I also understand how frustrating the parking and valet delays must have been, especially given the overall cost of the stay. While rates and parking fees can fluctuate during high-demand events, the service level and cleanliness should always align with guest expectations, and we clearly fell short in your case. I regret that your experience did not reflect the value or quality you expected when choosing a Marriott-branded hotel. Thank you for your candid feedback—it is being taken seriously as we work to address these issues and improve.
Hotel room television and phone are not functioning
Business reply on Google
Thank you for bringing this to our attention, and I sincerely apologize for the frustration you experienced upon arrival. This is not the level of service or condition we expect our guests to receive, especially given the rate you paid. The fact that the TV and phone were not working and that your concerns were not promptly addressed by our team is unacceptable. I understand how disappointing this must have been after a long day, and I’m very sorry for the lack of follow-up you encountered. Your feedback has been shared with our leadership team so this can be addressed immediately, both from a maintenance and service standpoint. Thank you for making us aware of these issues, and again, please accept our apologies for the inconvenience.
Front desk staff failed to assist with retrieving a lost phone.
Business reply on Google
Thank you for taking the time to share your experience. We sincerely apologize for the service you received during your stay and for the inconvenience caused regarding your lost phone. What you described is not reflective of our standards, and we deeply regret that our communication and follow-through fell short. Your feedback has been shared with our front desk leadership team to ensure this type of situation is handled with greater care and accountability moving forward. We understand your frustration and appreciate you bringing this to our attention so we can improve the guest experience.
The hotel staff demonstrated significant incompetence during the check-in process.
Business reply on Google
Thank you for sharing your feedback and for your longtime loyalty as a Marriott Ambassador. We sincerely apologize that your experience did not meet your expectations or the standards you’ve come to know from Marriott. Your comments are concerning, and we truly value your perspective as a seasoned traveler. We will review your feedback carefully with our team to ensure immediate improvement and to uphold the level of service our guests deserve. We hope you’ll consider giving us another opportunity to provide the exceptional stay you expect from the Marriott brand.
hotel advertised and charged for non-existent room features
Business reply on Google
Thank you for taking the time to share your experience, and please accept our sincere apologies for the disappointment during your recent stay. We truly value your loyalty as a Marriott Gold Elite member and regret that we fell short of your expectations. We understand how important it is to receive the room you booked—especially when celebrating a special getaway. We also recognize the frustration caused by the confusion around the room description and the lack of a skyline view. Your comments regarding the inaccurate upgrade explanation and lack of resolution are concerning, and we will be addressing them internally to ensure transparency and better service moving forward. We appreciate your feedback and are committed to making things right. If you’re open to it, we’d welcome the opportunity to connect directly and further discuss how we can regain your trust.
Broken shower faucet caused physical injury and staff failed to assist.
Business reply on Google
Thank you for your feedback. We’re truly sorry again for the incident and understand your frustration. While we’re aware of the injury, we are still actively working through our internal investigation to fully understand what happened. Please know that we take this matter seriously.
Hotel staff forced family to leave premises at night without refund.
Business reply on Google
We are saddened to hear about your experience, however, it appears this review was left for the wrong hotel. We are located downtown Indianapolis and do not have a report of this incident occurring at our hotels nor does this area utilize the Seymore Police Department.
Presence of bedbugs in the hotel room and poor management response.
Business reply on Google
Thank you for taking the time to provide feedback about your recent stay with us. It appears you have already discussed the negative room test results with the General Manager. If you would like to discuss further, please call the hotel directly and request to speak with Tyler.
Valet staff ignored customer and housekeeping failed to clean the room.
Business reply on Google
Thank you for taking the time to speak with me today regarding your experience last night. Again, I apologize for your experience and will be following up with my team. We enjoyed having your as our guest and hope you will give us a second chance. Safe travels on your journey home. --Nicole.
excessive wait time for valet parking caused a late arrival
Business reply on Google
Thank you for taking the time to share your experience. Your feedback is extremely valuable to us. Please know this does not represent the type of memorable experience we strive to provide our guests, and we have addressed your comments internally. We hope to have the opportunity to welcome you back to The Fairfield Indianapolis Downtown and exceed your expectations in the future.
Room is noisy, dirty, and staff is unfriendly.
Hotel overbooked and failed to honor a confirmed room reservation.
Business reply on Google
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Your comments are integral to our ability to improve our service, as we continue to train our staff. Please accept our apology for not meeting your expectations.
Room beds were smaller than advertised causing significant discomfort
Business reply on Google
Thank you for taking the time to let us know of your recent visit. Please be assured I will share your comments with my team and we will take corrective action where needed. Again, it was great having you with us and we hope you will continue to use our hotel in the future.
inconsistent billing practices and faulty shower temperature control
Business reply on Google
Thank you for taking the time to review our property. We take guest comments seriously, as well as personally because we are always striving to meet guest needs. We will pass your comments along regarding the payment processes. I hope you'll consider visiting our property soon and giving us another chance to host you.
Lack of housekeeping, inconsistent water temperature, and poor sound insulation.
inadequate parking availability and poorly maintained room facilities
Unexpected parking fees and closed on-site dining options caused inconvenience.
Unexpected parking fees, lack of daily housekeeping, and poor breakfast service.
Broken elevators and delayed room check-in caused significant inconvenience.
Business reply on Google
Thank you for a review of your stay with us. We're sorry to hear that your experience was less than satisfactory and have shared your feedback with our team to put the necessary steps in place to prevent this in the future.