Fairfield by Marriott Inn & Suites Indianapolis East
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room and pool area were dirty and poorly maintained.
Business reply on Google
Otis, we are truly sorry for your disappointment with so many parts of your experience. It is clear your visit was affected by the issues you found in your room as well as in the pool area. Our housekeeping and engineering teams will be reviewing what you described so we can address these concerns directly. Your feedback makes a difference as we work to improve, and we appreciate you letting us know about your experience.
Staff refused to return personal belongings left at the hotel.
Business reply on Google
We are truly sorry for the frustration and disappointment you experienced during your visit, Cici. The service experience and communication around your belongings are both areas we take seriously, and our Guest Relations team would never want anyone to feel dismissed or unheard. Thank you for letting us know what happened.
Hotel provided dirty bedding and reported presence of roaches in breakfast area.
The hotel failed to process a confirmed refund for a cancellation.
Business reply on Google
Tyler, thank you for sharing what happened with your refund. It is very disappointing to hear that you have had to follow up so many times without getting a resolution. Our Guest Relations team and billing department will review your experience so we can address the process involved. We are truly sorry for the frustration this has caused and appreciate you bringing it to our attention.
hotel failed to process refund after cancellation within the allowed window
The hotel rooms are dirty, noisy, and lack proper housekeeping.
Business reply on Google
David, we are truly sorry for the experience you described during your stay. The condition of your room and the noise you encountered fall far short of the level of care we want every guest to feel while with us. Our housekeeping and engineering teams will be addressing the concerns you raised, as well as reviewing the overall guest experience. Thank you for giving us important insight, and we are grateful for the chance to improve.
The hotel provided exceptionally poor customer service.
Business reply on Google
Rob, thank you for sharing your experience and for your loyalty to Marriott. We're sorry to hear that your visit wasn't as you expected. Your perspective is important to us, and we’ll be reviewing your comments with our team to ensure we do better in the future.
Rude staff, double billing, and a room smelling of smoke.
Business reply on Google
lovely, thank you for sharing feedback regarding your recent visit. The concerns about service and room comfort are taken seriously, as providing a welcoming and comfortable atmosphere is important. Input like yours helps the team focus on ways to make future experiences better.
Double parking charges, dirty room, broken amenities, and unfulfilled refund promises.
Business reply on Google
Jason, thank you for sharing your experience. The concerns you raised about your visit are taken seriously, and the feedback about follow-up actions is important. The property remains committed to addressing guest concerns and encourages you to reach out directly to discuss your situation further.
Excessive pool chlorine caused skin irritation and noise disturbed sleep.
broken room amenities and poor staff responsiveness to guest requests
Business reply on Google
Eric, thank you for sharing your feedback. The team values guest perspectives and strives to create a comfortable experience for everyone. The maintenance of in-room amenities, availability of essentials, and attentiveness of team members are important priorities, and they will review these concerns. Providing a pleasant breakfast experience is also something the team takes seriously. Your feedback is appreciated, and it will be used to help improve guest experiences moving forward.
Unannounced parking fees and daily security deposit charges.
Business reply on Google
Krystal, it's clear there was a mix of helpful interactions and some challenges during your stay. The team members strive to provide excellent service and it's unfortunate that certain experiences didn't meet expectations. The feedback on communication regarding fees is also noted. Thank you for sharing your insights.
The hotel rooms were dirty and staff were unhelpful.
hotel failed to provide booked room configurations for guests
Business reply on Google
Haley, thank you for sharing your feedback. It is disappointing to hear about the issues you experienced during your stay, particularly with room arrangements. The situation did not meet your expectations, and the inconvenience caused is not what guests should expect. Your comments will be reviewed internally to address any misunderstandings or lapses that occurred.
broken jacuzzi tub and incorrect charges on the final bill
Poor breakfast availability and maintenance issues in the guest room.
room and pool were unclean with uncomfortable beds and long waits
Business reply on Google
We appreciate the feedback, Monica. We're disappointed that your stay with us was anything less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
Room smelled of smoke and breakfast service was prematurely ended.
The hotel room was dirty and had broken amenities.
Hotel overbooked and refused entry to room despite confirmed reservation