Fairfield by Marriott Inn & Suites Philadelphia Downtown/Center City
🏨 Hotels & Travel · Philadelphia
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel air conditioning units are broken without prior guest notification.
Business reply on Google
Dear Thomas, We are truly sorry for any inconvenience regarding the air conditioning during your stay. We understand how important comfort is, especially during such a critical time for your father’s treatment. Our team always strives to provide the best possible service, and we regret that we fell short of your expectations. Please know it was not our intention to cause any added stress. We have addressed your concerns with our front desk team, and we hope to have another chance to change your perceptions in the future. Thank you so much, Austin Dyess General Manager Fairfield Inn and Suites
The hotel has filthy rooms, rude staff, and stole bonus points.
Business reply on Google
Dear Ceng Sagnic, We are truly sorry to hear about the issues you encountered during your stay. It's concerning to learn of the cleanliness and service issues you described, as well as your concerns about the bonus points. We take such matters seriously and aim to address them promptly. Please contact us directly so we can resolve these matters and restore your confidence in our property. Thank you so much, Austin Dyess General Manager Fairfield Inn and Suites
Housekeeping entered room despite privacy sign and rooms are small.
Business reply on Google
Dear Chris, We're truly sorry to hear about your experience during your stay with us. It’s concerning to learn about the issue with housekeeping and the inconvenience regarding your late checkout. We'll make sure to address these matters with our team to prevent future occurrences. While we currently do not have a convenience store on-site, we understand how that could impact your stay, and we appreciate your feedback. Your comfort and satisfaction are very important to us. Thank you so much, Austin Dyess General Manager Fairfield Inn and Suites
The hotel room air conditioning failed to cool the room sufficiently.
Business reply on Google
Dear Robert, I am truly sorry to hear about your recent experience with the temperature in your room and the issues you faced during your stay. We strive to provide a comfortable environment for all our guests, and it's clear we missed the mark during your visit. At Fairfield Inn & Suites, we are committed to addressing and resolving such concerns promptly. Please be assured that we are looking into the HVAC system to prevent similar issues in the future. Regarding parking fees, we understand your concern and continually evaluate our pricing to remain competitive in the area. Thank you so much, Austin Dyess General Manager Fairfield Inn and Suites
Air conditioning is broken and the hotel lacks basic amenities.
Business reply on Google
Dear Aisha, I'm truly sorry to hear about the issues you faced during your stay. It's disappointing that the air conditioning and room amenities did not meet your expectations. We strive to provide a comfortable experience for our guests, and it's clear we fell short. Your feedback is invaluable, and I would appreciate the chance to speak with you directly to ensure we address these concerns and improve future stays. Please reach out to us offline at your convenience. Thank you so much, Austin Dyess General Manager Fairfield Inn and Suites
Excessive parking fees and inadequate air conditioning performance.
excessive noise levels and inadequate breakfast options at the hotel
The hotel rooms are outdated and the lobby has unpleasant odors.
Poor customer service, small stuffy rooms, and lack of cleanliness.
Hotel room lacks required accessibility features and poses life safety hazards.
Staff attempted to overcharge for food items on the menu.
Hotel room was unclean with multiple maintenance and amenity issues.
Poor food quality and unprofessional behavior from the breakfast attendant
Poor room maintenance, housekeeping failures, and restrictive hotel service policies.
Room was cramped with inadequate storage and insufficient electrical outlets.
The hotel room is too small and the bedding is inadequate.
Hotel flooding, lack of communication, and false smoking charges.
Poor valet service, rude staff, and unclean, uncomfortable hotel room conditions.
The hotel room was filthy with dirty linens and dusty surfaces.
Unsanitary room conditions, missing personal property, and unauthorized double credit…