Fairmont Olympic Hotel, Seattle
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hotel staff repeatedly ignored guaranteed late checkout and mishandled billing credits.
AI concierge system causes long wait times for basic service requests
Business reply on Google
Thank you for sharing your experience with us. I regret to hear that your recent stay did not meet your expectations, particularly regarding the AI concierge's limitations and the communication delays you faced. We value guest feedback and recognize the importance of clear communication throughout your visit. Your comments will be taken into consideration as we continuously strive to improve our services. We appreciate your loyalty and hope to regain your trust in the future. Sincerely, Fairmont Olympic Hotel, Seattle
Inaccurate room description and excessive wait times for basic amenities.
Business reply on Google
Dear Shaun B, Thank you for taking the time to share your feedback regarding your recent stay at the Fairmont Olympic Hotel, Seattle. I sincerely apologize for the inconveniences you encountered, which are certainly not reflective of the standards we strive to uphold. I regret that the suite you booked did not meet your expectations, particularly regarding the advertised amenities. It is our priority to ensure that our guests receive the accommodations they anticipate, and I understand how frustrating it must have been to experience delays in resolving this matter. Moreover, the absence of a blow dryer in your room and the prolonged wait for its delivery are unacceptable, especially in a luxury environment. Your experience highlights areas where we must improve, particularly in responsiveness and attention to detail. We appreciate your comments, as they provide us with valuable insights into how we can enhance our service for future guests. Thank you for your candid review, and we hope you will reconsider visiting us again in the future. If you would be so kind as to reach out to our Executive Assistant at [email protected], we would like to know more. Best regards, Fairm
Hotel rooms are outdated and have dirty bathroom grout
Business reply on Google
Dear Mr. Spillers, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the condition of the rooms and appreciate your comments about our staff's service. Your insights are valuable, and we will take them into consideration as we continuously strive to enhance our guest experience. Best regards, Fairmont Olympic Hotel, Seattle
The hotel staff were incompetent and rude.
Business reply on Google
Thank you for your feedback. I regret to hear that your experience did not meet your expectations regarding our pricing and staff interactions. Your comments are valuable as we strive to enhance our guest experience. Sincerely, Fairmont Olympic Hotel, Seattle
Unclean room conditions and poor customer service regarding lost property.
Business reply on Google
Dear Monisha Kumar, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Olympic Hotel. I deeply regret to learn that your experience did not meet your expectations, particularly concerning the condition of your room and the service you received. We strive to maintain high standards of cleanliness and maintenance, and your comments about the state of your room upon arrival have been noted. I apologize for the inconvenience this caused. Additionally, I understand your frustration regarding the matter of your lost item and the response you received; it is certainly disappointing when such situations arise. Furthermore, I acknowledge your concerns about our communication system and valet service. We continuously seek to enhance our guest experiences and your insights will aid us in addressing these areas. Your feedback is invaluable, and I assure you it will be shared with our team for consideration. We appreciate your loyalty to the Fairmont brand and regret that your recent visit did not reflect our customary standards. Thank you once again for your feedback. Sincerely, Fairmont Olympic Hotel, Seattle
Long breakfast wait times and malfunctioning room keys.
Business reply on Google
Thank you for sharing your feedback regarding your recent stay at the Fairmont Olympic Hotel. I sincerely apologize that your experience did not meet your expectations, particularly concerning the service quality during breakfast and the issues with your room key. We strive to provide exceptional service and it is concerning to hear that you encountered long wait times and less than courteous interactions from our restaurant staff. Additionally, I regret the inconvenience caused by the recurring key malfunctions and the lack of an adequate response from our front desk team during this situation. Your comments are invaluable as they highlight areas where we can improve our service. While I am not able to change your experience, please know that we take guest feedback seriously and will utilize it to enhance our offerings. Thank you once again for your insights, and I wish you safe travels in the future. Best regards, Fairmont Olympic Hotel, Seattle
Poor room cleanliness, unresponsive staff, and lack of amenities.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Olympic Hotel. I sincerely regret that your experience did not meet the high standards we strive to uphold. It is disappointing to learn that you encountered issues with the cleanliness of the towels and the overall maintenance of the room. We take such matters seriously and ensure that our housekeeping team is aware of the importance of providing a pristine environment for our guests. Additionally, I apologize for the unresponsiveness you experienced when trying to reach our staff for assistance. Your comments regarding the gym's condition and the water pressure in your shower have been duly noted, as we continuously aim to improve our facilities. I understand that your checkout process was less than satisfactory, which impacted your schedule. We appreciate your feedback as it helps us identify areas needing improvement. It is regrettable that we did not meet your expectations during this visit, and I hope you will consider giving us another opportunity in the future. Best regards, Fairmont Olympic Hotel, Seattle
Room amenities were incorrect and service was slow and disorganized.
Business reply on Google
Thank you for sharing your detailed feedback regarding your recent stay at the Fairmont Olympic Hotel. I sincerely apologize for the inconveniences you experienced, particularly concerning the discrepancies with your room reservation and the challenges you faced with our service. It is unfortunate that you did not receive the room type you booked, and I understand how this affected your experience, especially with your son and his friend. I also acknowledge the delay in communication regarding the roller bed and the maintenance issue you encountered. Our goal is to provide a seamless experience for our guests, and it is clear we fell short in this instance. Regarding your checkout experience, I regret the chaos you faced during a busy time, and I appreciate your understanding as we manage high demand periods. I assure you that your feedback about the food credit and valet charges will be addressed with our team to ensure clarity and consistency in our communications. If you would be so kind as to reach out to the hotel directly at [email protected] we would like to work with you to ensure this, not be your lasting impression. Thank you for bringing these matters to our attention
Delayed check-in, slow dining service, and unresponsive front desk staff.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I sincerely apologize for the delays you experienced during your check-in and the extended wait for your meal at the Olympic Bar. We understand how important timely service is to our guests and regret that we fell short in these aspects. Additionally, I apologize for the inconvenience caused by the lack of toilet paper and the difficulty you faced in reaching the front desk. We appreciate your comments, as they help us identify areas for improvement. It is our aim to provide the highest level of service, and your experience is not reflective of our standards. Thank you again for your input, and we hope for the opportunity to welcome you back in the future. Best regards, Fairmont Olympic Hotel, Seattle
Poor communication, long wait times, and room maintenance issues.
Business reply on Google
Dear Adri Murray, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered, particularly with the communication from our concierge team and the extended wait time during check-in. Your experience does not align with the standards we strive to uphold, and I appreciate your patience throughout these challenges. I regret to learn that your room did not meet your expectations due to maintenance issues and that the Valentine's Day experience fell short of what you anticipated. Your comments about the staff's acknowledgment of the special occasion and the service provided at checkout are noted, and I understand how important these details are to our guests' overall experience. We take your feedback seriously and will ensure it is reviewed with our management team. Thank you for bringing these matters to our attention, and I hope you will consider giving us another opportunity to provide the exceptional service that we are known for in the future. If you would be so kind as to reach out to the hotel directly, we are happy to speak with you. Please ask for the Executive Assistant. Best regards, Fairmont Olympic Hot
Hotel overbooked rooms and falsely claimed the guest canceled their reservation.
Business reply on Google
Thank you for taking the time to share your detailed feedback regarding your recent experience at Fairmont Olympic Hotel. I genuinely appreciate your insights as they provide us with an opportunity to reflect on our operations. I am sorry to hear about the inconvenience you and your family faced during your arrival. It is regrettable that you encountered a situation involving an overbooking error, which understandably caused frustration. While we strive to deliver exceptional service, I acknowledge that the communication regarding your reservation was not handled as it should have been. Our goal is to ensure that every guest feels valued and informed, and it appears we fell short in this instance. I appreciate your recognition of our staff's efforts during a challenging time, and I will ensure that your comments are shared with our management team for further evaluation. Thank you for your understanding and for bringing these matters to our attention. Best regards, Fairmont Olympic Hotel, Seattle
Confirmed hotel reservations were invalidated upon arrival for multiple guests.
Business reply on Google
Dear Manabu McCloskey, Thank you for sharing your concerns regarding your recent stay with us during the Super Bowl parade. I sincerely apologize for the challenges you experienced upon arrival. It is our utmost priority to provide a seamless check-in process, and I regret that the situation fell short of your expectations. I understand how frustrating it must have been to face delays and confusion regarding your reservation. We strive to accommodate all guests, especially during peak events, and I appreciate your feedback on the organization of our check-in process. Your comments regarding the valet service will also be noted for improvement. We genuinely value your feedback as it helps us to enhance our guest experience. Thank you for your understanding, and I hope that you may consider staying with us again in the future to experience the high standards that we aim to uphold. Best regards, Fairmont Olympic Hotel, Seattle
Hotel overbooked rooms and provided false confirmation to the customer
Business reply on Google
Mr. Elliott, Thank you for sharing your experience regarding your recent booking with us. I sincerely apologize for the inconvenience you encountered with your reservation and the conflicting information provided by our customer service team. It is concerning to hear that you were assured of room availability only to arrive and find otherwise. We do understand how this reflects poorly on the hotel and again, cannot apologize enough for the disappointment and inconvenience this experience caused you. We would like to work with you to ensure this not be your lasting impression of the hotel. If you would be so kind as to reach out to our executive assistant directly, it would be appreciated. Best regards, Fairmont Olympic Hotel, Seattle
Hotel cancelled confirmed reservation due to a booking system error.
Business reply on Google
Thank you for sharing your feedback regarding your recent experience with us. I sincerely apologize for the inconvenience you encountered with your reservation, particularly during such a significant event. I understand how important this occasion was for you and your family, and I regret that we were not able meet expectations on this occasion. While we strive for a seamless booking experience, glitches can occasionally occur, and I appreciate your understanding in this matter. I assure you that this has been reviewed as we continually seek to enhance our services. We recognize the importance of creating memorable experiences for our guests and their families. Again, our apologies, and we hope to have the opportunity to welcome you back in the future. Best regards, Fairmont Olympic Hotel, Seattle
Staff are unresponsive to multiple phone calls and emails.
Business reply on Google
Thank you for sharing your feedback, and please accept our sincerest apologies for the service issues you experienced. This is certainly not the level of care or responsiveness we strive to provide. We take your comments very seriously and would truly appreciate the opportunity to better understand what occurred. Our Duty Manager is currently attempting to reach you via text message. If you do not receive this message, please feel free to contact our Front Office team at 206-208-9965 or email us at [email protected]. Thank you for bringing this to our attention. We value the opportunity to connect and make this right. — Fairmont Olympic Hotel Seattle
Hotel rooms were filthy and the bar service was poor.
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay. It is disappointing to learn that the condition of your rooms did not meet your expectations, particularly regarding cleanliness and maintenance. Our team strives to uphold high standards and will certainly look into the issues you mentioned to ensure they are addressed appropriately. Moreover, we regret that your experience at the bar did not reflect the level of service we aim to provide. Your feedback regarding the service you received will be shared with the team to enhance their attentiveness and professionalism. We appreciate your understanding regarding the billing discrepancies and are glad to hear they were resolved at checkout. Thank you once again for your valuable feedback. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more pleasant experience. Best regards, Fairmont Olympic Hotel, Seattle
High costs and lack of communication from hotel management.
Business reply on Google
Thank you for sharing your feedback regarding your recent stay with us during the Christmas season. I regret to learn that your experience did not meet your expectations, particularly concerning the value and responsiveness. We strive to provide a unique atmosphere and amenities for our guests, and I am sorry to hear that you found our offerings lacking. Your comments regarding room quality and accessibility of our facilities will be taken into consideration as we continuously seek to enhance our service. We appreciate your insights and hope to have the opportunity to better serve you in the future. Best regards, Fairmont Olympic Hotel, Seattle
Hotel charged mandatory fees for amenities that were not provided.
Business reply on Google
Thank you for sharing your feedback regarding your recent experience at Fairmont Olympic Hotel. We understand how important transparency in pricing is for our guests and regret that you felt our Urban Experience Fee did not meet your expectations. This fee is intended to enhance your stay with various amenities; however, it is clear that the value did not align with your experience. We appreciate your comments about the coffee service and the amenities provided during your visit. Your insights are invaluable, as they guide us in evaluating our offerings and ensuring that we meet the high standards associated with our hotel. Please know that we take guest feedback seriously as we strive to provide a luxury experience. Thank you once again for your feedback. We hope you will consider staying with us again in the future. Best regards, Fairmont Olympic Hotel, Seattle
Waitress provided incorrect service information and displayed rude, abrasive behavior.
Business reply on Google
Thank you for taking the time to share your experience at the Fairmont Olympic Hotel. It is gratifying to hear that you have enjoyed our property during special occasions in the past. However, I sincerely regret to learn that your recent visit did not meet your expectations, particularly regarding the service in our restaurant. I appreciate your understanding of the busy holiday season and the challenges it brings. Nonetheless, the behavior you described from our staff is concerning. I know of whom you are speaking (your server) and she would be saddened to hear how her words and actions came across to you. She is the kindest person and works very hard to make all guests feel special and welcomed. We strive to ensure our guests feel welcomed and valued, and it is disheartening to hear about your interaction. Your feedback regarding the lack of clarity about service in the balcony area is crucial as we continually aim to improve our communication and service standards. This in no way excuses your experience but please do allow some grace due to the volume of guests over the holidays. We would love to welcome you back at a less busy time in effort to regain some of your trust. I woul