FamilyDoc Urgent Care
🩺 Health & Wellness · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff displayed rude behavior and prioritized insurance over patient care.
staff discussed patient information with others in an unprofessional manner
excessive wait time with no communication from staff
Long wait times and issues with copay refunds for unrendered services.
Excessive wait time due to overbooking of scheduled appointments
Staff refused care, provided poor service, and failed to send prescriptions.
unexpected billing for covid tests and lack of communication
Receptionist is disrespectful, impatient, and threatening to patients.
Inaccurate billing, payment portal issues, and unresponsive customer service.
Doctor exhibited unprofessional behavior and delayed sending necessary medical…
facility charged additional fees for tests previously stated as included
Long wait times and failure to provide promised follow-up information.
excessive wait time and poor management of patient queue
Incompetent staff failed to provide medical care or a prescription.
Staff refused service despite prior confirmation and alleged discriminatory treatment.
Patient denied medical care due to inability to pay copay
Staff provided poor service and failed to process military insurance correctly.
unprofessional staff, privacy concerns, slow service, and poor facility cleanliness
unexpectedly high medical bill and inability to reach billing department
Incorrect medical diagnosis led to hospitalization and poor staff communication.