Farm Bureau Bank
💳 Finance & Insurance · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer service representatives are rude and dismissive during phone calls.
Bank charged small balance fee and imposed high payment processing costs
customer unable to access account or reach support for two weeks
excessive wait times and failure to send requested documentation
Business reply on Google
Ms. Rone, We sincerely apologize for the wait times you experienced. Recently, we made major enhancements to our credit card platform, which has temporarily increased call volumes. While these updates are designed to improve your experience moving forward, we understand the transition has been frustrating. I was able to confirm we have connected with you directly and were able to address your needs - we appreciate your patience as we work diligently to return to normal service levels.
Bank refused GAP refund and representative was rude during inquiry.
Staff provided incorrect information and displayed unprofessional behavior.
excessive delays in customer service responses and money transfers
bank withdrew two loan payments and failed to issue a refund