Fast Aid Urgent Care
🩺 Health & Wellness · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Prescription sent to the incorrect pharmacy multiple times
Business reply on Google
Hey Peggy, We sincerely apologize for the delay in sending your prescription and for the confusion with the pharmacy location. We understand how frustrating that must have been, especially after you confirmed the correct pharmacy multiple times. Providing timely and accurate care is very important to us, and we appreciate your patience and understanding. Your feedback will be shared with our team so we can improve our communication and processes moving forward.
Patient paid for a doctor but was seen by a nurse.
Business reply on Google
Hey Annet, I've tried to reach out to you regarding your review, please give me a call at the clinic 210-906-8478. (Jason Clinic Manager).... Hey Annet, We can show the dates and times of our calls. We have made reasonable efforts to rectify this situation, but it is clear that we will not reach a resolution. Good luck to you going forward.
Patient denied medical treatment due to a previous negative review.
Business reply on Google
Ma'am, you called before you showed up and the staff did help you out. I watched the video and the staff member was not rude or mean. You actually thanked her before you hung up. Then you left us a one star. You then show up to the clinic, after you leave us a one star. Why would you even want to use us if we were so bad you had to leave a one star? I refuse to see someone if they leave us a one star we did not earn! We are not perfect and can mess up. However, when we didn't and you just leave us a one star out of spite then go elsewhere. We work hard for every patient. This review says more about you than us! Oh, and using different accounts to leave us a one star will not change anything. We still will not see you. Our patients know how good we are and that's why we have such a good rating with many reviews. Good luck to you going to those corporate or hospital based urgent cares that do not care about you or the service you provide. You deserve what you get!!!
Patient denied medical treatment due to a previous negative review.
Business reply on Google
Ma'am, you called before you showed up and the staff did help you out. I watched the video and the staff member was not rude or mean. You actually thanked her before you hung up. Then you left us a one star. You then show up to the clinic, after you leave us a one star. Why would you even want to use us if we were so bad you had to leave a one star? I refuse to see someone if they leave us a one star we did not earn! We are not perfect and can mess up. However, when we didn't and you just leave us a one star out of spite then go elsewhere. Your son was more than stable and in no danger. We work hard for every patient. This review says more about you than us! Oh, and using different accounts to leave us a one star will not change anything. We still will not see you. Our patients know how good we are and that's why we have such a good rating with many reviews. Good luck to you going to those corporate or hospital based urgent cares that do not care about you or the service you provide. You deserve what you get!!!
Clinic failed to refund copays after referring patients to the ER.
Business reply on Google
Ma'am, we do not keep money from people we can not help. I will personally look into this as this is not who we are. I will be having the manager call you directly!
Staff provided painful testing and failed to wear masks.
Business reply on Google
Good morning, Thank you for your feedback. We’re sorry to hear about your recent experience. However, after reviewing our records, we have not seen you at any of our clinics in the past five years—when the original review was left. Additionally, please note that Bri has not been with our clinic for over two years. Based on these facts, we kindly request that you remove the review, as it no longer reflects the current staff or services provided. If you have any questions or concerns, please don’t hesitate to reach out to our management team directly. We’re always happy to help.
Provider failed to examine ear and provide necessary discharge documentation.
Business reply on Google
Dear Yolanda , Thank you for your feedback. We’re very sorry to hear that your experience did not meet your expectations. At Fast Aid, patient care and satisfaction are of the utmost importance to us, and we take your concerns seriously. Due to patient privacy laws, we can’t discuss details publicly, but we would appreciate the opportunity to speak with you directly to better understand what happened and see how we can make things right. Please feel free to contact our office at 210-906-8478 or email us at [email protected]. Your feedback helps us improve, and we sincerely hope to hear from you. Warm regards, Jason, Clinic Manager Fast Aid Urgent Care
The cost of a single visit is excessively high without insurance.
Insurance billing resulted in higher costs than self-pay rates.
staff refused service and ignored a patient in pain
Test results were delayed due to inaccurate information provided by staff.
Business reply on Google
Ma'am, You were seen three days ago on Friday, how is that six days when today is Monday? We do not lie. As you can see by our 4.8 rating, we are a hard working clinic that provides quality of care and speed of service. Some labs, such as a culture for instance, will need a time to grow. That is just the way it works. You may not like it but we can not give you a result until we have it. I assure you the provider knows that. However, the good news is you will not have to worry about that from us anymore. We do wish you the best going forward though.
The business billed significantly more than the quoted price for equipment.
Business reply on Google
We do not scam anyone. We charge a self pay patient a reasonable price. The price charged to your insurance is different than a self pay price. You are looking at an explanation of benefits (EOB) which is not a bill. If you actually look at it, what the billing company bills verses what is paid is drastically different. This is standard billing and how insurance works. We practice with morals and ethics. We never take money we didn't earn. Would be hard to stay in business that way or build a business.
Excessive charges for a COVID test and unethical business practices.
Business reply on Google
That is the self pay price. You do not have to pay it. It costs us $100 for the test and we charge $120 for the visit. You can go to the free government testing centers. We are up front with our pricing and do not force you to pay it. I do defend us against BS reviews but if we did mess up we try to learn from and and fix the issue. If that's not good enough for you I can accept that. We never take money from patients we can't help. Just the fact you actually have an anonymous account says enough about you that when others read this review it won't hurt us.
Staff displayed unprofessional behavior and disparaged patient insurance coverage.
Business reply on Google
By all means, please do look at our reviews. You will see we take responsibility for our mistakes, try not to make them again and thank the patients that take the time to leave us a good review. This "Karen" has never been a patient of ours and became upset when we defended ourselves from a patient that stated we demonstrated questionable billing practices. When in reality she has a high deductible and received a bill for services rendered. If you expect us to allow someone to insinuate we steal money from our patients and not defend ourselves, you are sadly mistaken. We are not that type of business. Mansi Loder you are part of the problem we face today. Hide behind a keyboard and run to social media to try and bash good people. If you don't like how we respond to BS reviews like yours, then don't leave one. Otherwise drive on..... Semper Fi
Doctor misdiagnosed patient and failed to follow safety protocols.
Business reply on Google
Its unfortunate this happened. You are right, he should of had his mask on. It must have been an oversight, as we are sure you noticed the line around the building. The staff is working as hard as they can to provide quality of care and speed of service as we always do. Thats why we have 432 Google reviews with a 4.9 rating. I wonder though, if you were dissatisfied with your first two visits why didn't you let us know after the first time then return two more times? We are not perfect however I assure you we have a dedicated and loyal staff that work hard everyday. A simple phone call, and we can handle any grievance you may have. Instead, you bad mouth a very good provider that dedicates himself to take care of patient after patient risking his own health to benefit them. Sorry, he did not wear his mask. He was wrong and we will speak with him about it. However, hands down he is one of the best around and we stand by him and our staff. Feel free to find health care elsewhere.
The business charges high fees for COVID-19 testing without insurance.
Business reply on Google
Glad you left us this review. Please allow me to retort...... See, in the real world where we have to pay for things such as employees, rent, insurance and oh the COVID test you are referring to, we must make enough money to be here for when people need us. See, because we live in the greatest country due to people like me who served our country, you have choices and do not need us. You have the freedom to take you business elsewhere and can even use one of those FREE centers set up by our government to get your COVID test. The difference is you are not only paying for our service, we use the rapid test that will give you results in 15 min versus the FREE center that will take days. Thanks for the opportunity to explain the difference and why we have so many 5 star reviews and just a few BS one star ones. Please feel free to exercise your American freedom move along...and don't forget to wear your mask.......
Clinic refused service due to lack of advance notice
Business reply on Google
So let me get this straight, you had to wait outside because we don't want people within 6 feet and you are mad at that. Then we break that rule once inside, which we don't but that would make you mad too. Then we tell you you need to give us a three hour window, which we have NEVER needed, only to close early on New Years Eve? I can not imagine why we would close early that day......I have asked all of the staff working that day and not a single one knows anything about this. This is not how we conduct our business. Perhaps you visied a different urgent care and confused them with us.
Staff member and provider were unprofessional and confrontational toward the patient.
Business reply on Google
Mrs. Rodriguez, This situation was brought to my attention about an hour ago. I brought all of those involved into my office and we talked this over. I would imagine this will not happen again and I am sorry you had this experience. As you can see from our 4.9 rating here this is not what we strive for. I would ask though in the future, if there is ever a problem with us, simply speak to me (owner) or my manager and we will make sure we do right by you. As you said, you manage clinics and understand what negative reviews mean just as you know you need an ID to use a credit card. Once again, we were wrong and this should not happen to you or anyone else that allows us to treat them.
Doctor Wilson provided poor care to a younger patient
Business reply on Google
Mrs. Hancock, we clearly has some miscommunication here. How about we talk about the visit so we can figure out how to fix the situation. Our goal is to work with you and do our best to help you and your family out. Give us a chance to make it right then you can decide if the one star is what we deserve. We just ask for the oppertunity to fix it?
Staff demanded payment before verifying insurance coverage for a sick child.
Business reply on Google
Mr. Jafferali, what is horrible is people like you that walk into a place of business and demand service on your terms. The team members at the front desk made several attempts to explain very nicely to you why this was your fee however you began to loudly threaten you will give us a one star review on Google if we do not see you. Unfortunately for you the owner was working in the back and heard you, as you were speaking loudly to the team members. He actually was about to walk up front and speak with you, however you stormed out when you did not get your way. See, the staff follow what is called policy and procedure. This is a set of rules for them so they may do their job in a consistent and fair manner. These policies and procedures are applied to all patients that we are fortunate enough to see. When you walk into a business establishment, such as ours, you have the option to accept the terms of service or not. However, we also have the right to refuse service if those terms are not met. It is unfortunate your seven year old is "not well" and we would have been happy to make him better as we attempt do everyone that walks in our door and accepts the terms of service which inclu