Fast & EZ Self Storage
🧰 Other Services · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Unexpected monthly rent increase for storage unit
Business reply on Google
Thank you for sharing your feedback, Anna. We understand the impact that unexpected price increases can have and strive to be transparent with our customers. Your loyalty is important to us, and we will work to address any concerns you have. Please feel free to reach out to discuss your rental agreement further or any other issue you may have. Your satisfaction is our priority.
Storage unit broken into due to lack of security and maintenance.
Business reply on Google
I am so sorry to hear about your negative experience, Cody. Your concerns are valid and deeply concerning. It's incredibly frustrating not having security as well as no response to your calls. We take these issues very seriously and will investigate this matter promptly. Your safety and security are a top priority for us. Thank you for bringing these issues to our attention, and please contact me directly if you have further concerns or information to share.
Facility access is restricted and security concerns exist due to negligence.
Business reply on Google
I am truly sorry to hear about your negative experience with our facility. The safety and well-being of our customers is our top priority, and it is unacceptable to hear about the conditions you have described. We are investigating this matter urgently, and will take immediate action to address these concerns and ensure they are properly resolved. Customer feedback is invaluable in helping us to improve, and we genuinely appreciate you bringing these important issues to our attention. Please accept our sincerest apologies for any inconvenience or distress caused.
Theft of stored property due to broken security gates
Business reply on Google
We are deeply concerned to hear about your negative experience and apologize for the distress caused. The security and well-being of our customers and their belongings is our utmost priority and behavior such as this is unacceptable. We will be investigating and taking immediate action to address the issues highlighted in your feedback. We hope you can give us a chance to make this right and regain your trust in the future. Thank you for bringing this to our attention.
The storage facility has very tight access for large vehicles.
Staff failed to return calls or assist with move-out paperwork.
Business reply on Google
Hi Robin, thank you for leaving us a review. Please verify that you have left this review on the correct storage facility. We unfortunately do not have any records of you or this incident, but would like to work towards making things right with you in any way we can. Do not hesitate to reach out to us at 602-971-2800 with further information. Thank you again and have a great day.
Storage unit was broken into and facility security is inadequate.
Business reply on Google
Hi Rick, we would like to apologize for your negative experience at our facility. Please don't hesitate to reach out to our management office at 520-320-9135 with any comments, questions, or concerns. We take situations like yours very seriously and we want to work towards making things right. We apologize again for any negativity we have caused you, have a nice rest of your day.
Staff is frequently unavailable during posted hours and rates have increased.
Business reply on Google
Hi Shawn, we would like to apologize for your negative experience at our facility. Please feel free to reach out to our management office at 520-320-9135, with any comments, questions or concerns. We apologize for any inconvenience we may have caused you, have a great day.
Gate code malfunction, U-Haul scheduling error, and failure to provide refund.
Business reply on Google
Hi Katherine, We would like to apologize for your negative experience at our facility. We apologize for any inconvenience our scheduling errors may have caused you and we hope we can work towards earning your business again. Thank you and have a good day.
inaccessible storage unit and inability to process refund or cancellation
Business reply on Google
Hi Doug, we apologize for the inconvenience! If you have any questions or concerns, fell free to contact the management office anytime at (520)-320-9135. Thank you
The rental kiosk was difficult to use and caused delays.