FastMed Urgent Care
🩺 Health & Wellness · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff was distracted by phone and unprofessional.
Urgent care failed to perform requested diagnostic tests for medical condition
Inadequate pain management and delayed follow-up communication from medical staff.
The physician assistant provided poor bedside manner and inadequate medical evaluation.
Provider refused to perform requested x-rays for patient pain
clinic failed to perform necessary diagnostic testing for strep throat
facility closed unexpectedly despite confirmed appointments due to staffing issues
Staff arrived late and provided poor customer service to the patient.
Excessive wait times and inefficient administrative insurance verification processes.
Business reply on Google
Thank you for posting this review. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at [email protected]? Thank you.
Excessive wait time despite having a scheduled appointment
staff refused service over inability to provide one dollar in change
Facility refused service due to upfront payment requirement for insurance.
Business reply on Google
Tamika , thank you for your feedback. If you would like to have your experience reviewed, please contact us at https://www.fastmed.com/about-fastmed/contact/
Long wait times despite having a scheduled appointment.
excessive and unexpected medical billing charges for a short visit
Receptionist was unprofessional and made errors entering payment information.
Business reply on Google
We apologize for the negative experience you had at our urgent care. We take your feedback seriously and will address the issues you mentioned with our receptionist. Thank you for bringing this to our attention.
Physician assistant failed to provide proper wound care or sanitary precautions.
Business reply on Google
We’re sorry to read this, Erica. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We’d like to get more information so our lead physician can look into this further.
Receptionist was inattentive and unprofessional during the phone call.
Receptionist provided conflicting appointment information and was rude to the customer.
Urgent care failed to provide service and did not notify of closure.
Patient experienced an excessive wait time for a scheduled drug test.
Business reply on Google
Thank you for taking the time to share this review, Tamiko. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at [email protected] so we can discuss this further? Thank you.