FedEx Office Print & Ship Center

customer waited twenty minutes for service without assistance

Staff provided incorrect information and failed to complete the service.

The business failed to pack a fragile monitor properly for shipping.

Staff and management provided poor service and refused to assist customer.

Staff failed to listen and provided inefficient solutions for printing services.

Package marked as returned is missing and tracking information is unavailable

Staff refused to locate a package that was already on-site.

Excessive screen glare makes the print and go kiosks difficult to use.

Staff provided incorrect information regarding package drop-off locations and delivery…

Packages returned early and staff provided unhelpful service.

staff ignored the customer and assisted others first

Staff locked doors before closing time and refused to provide service.

Staff refused to release package due to address mismatch on ID

Staff failed to greet customer and exhibited rude behavior.

Customer was falsely accused of theft by a staff member.

Staff ignored customer and provided poor service during a long wait.

Staff and management failed to provide adequate customer service assistance.

malfunctioning equipment forced customer to pay for computer usage

Staff provided poor assistance and made the customer wait.

The package delivery was delayed due to misleading arrival information.