Fedex Olmos Park Postal Center
📦 Shipping & Delivery · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor service and delayed package pickup for five days.
Business reply on Google
We are sorry you had a bad experience but last week we were having problems with our computer system printing from all devices. As for scanning QR codes that includes printing labels. We had technicians here several days. As a business woman you understand technology is great when it works but when it does not, it just does not. Unfortunately, in as much as you and I hate when that happens, it is completely out of your control. Irene was probably having a bad day, as a result, because normally she is quite friendly and helpful. As for your visit Irene said she did not sense a problem with you or your husband. She said she offered your children candy and even helped your husband place the labels on the packages while dealing with an inoperable system. All packages go out daily here and if there is a missed scan at some point in the package journey it is scanned by the system. Further if any packages are left behind by a courier that is a concern we take up with the shipping company. Why your packages were not scanned or were held up with FedEx we do not know, but again we apologize. Be assured we do not hold packages out of spite. We pride ourselves in providing expedient service an
Staff member was rude to the customer.
The customer service at this location is poor.
Business reply on Google
We feel you are being less that honest. There are two people at this location and neither myself, Irene nor Ophie, have any knowledge of having such an encounter. Your review is part of a smear campaign that began in March and resurfaced on Yelp and again on google. We value our customers and pride ourselves in being both helpful and knowledgeable. I have a good idea who you are an think you should consider turning to God for answers. May God Bless You and show you a path of comfort and tranquility!
Staff member refused to provide a package drop-off receipt.
Business reply on Google
I am sorry you feel that way. I feel we are most knowledgeable directing you with your QR code to the appropriate location. Merchants do not make the drop off procedure clear and falls upon us to do so. However if you were provided a label we can either print or affix your FedEx, UPS, and/or US mail packages for a same day pick up. We provide express and ground shipping services for FedEx, USPS and UPS. We can also tape at no charge, pack for a few, email, scan, copy, provide Notary Service in our office or you can utilize our mobile service, translation and a number of other services. Unfortunately FedEx does not provide their Authorized Ship Centers the capabilities to scan QR codes. Our answer to that is to direct you to the correct location. Thank you for visiting our store and perhaps we can help you with other services.
Staff refused to assist with heavy package shipment
Business reply on Google
First of all that was a very heavy package and rather than ask you to deal with steps that would be difficult to maneuver I figured asking you to go around to the side entrance with a ramp would be helpful. Unfortunately a big FEDEX truck in the parking lot was blocking the entry so I tried to signal you to the to enter through the second entrance because it seemed you all were trying to figure out how to get around get around the truck. I then came in to notify a customer I was assisting you and by that time you brought the package in. Of course you did not know the Fedex truck was the transport for your package and you ended up taking it out again because FEDEX was getting ready to leave Sorry but things happen and your situation was somewhat confusing but your package got on the truck and I hope arrived safely. Frankly, in retrospect I should have allowed you to bring it in the front door and let you deal with the stairs. Thank you for being our customer!
The staff member displays a consistently poor and unprofessional attitude.
Business reply on Google
Thank you for your review but we feel this is part of the barrage of bad reviews instigated by Julie Gonzalez and I feel I can expect that daily but I feel I try to treat my customers with the utmost respect. We try to be informative and knowledgeable. And its all free and we do'nt even charge for tape! Our services may not be for you. We have have a loyal clientele that enjoys being able to drop off FEDEX, UPS and USPS at no charge and we are conveniently in one convenient without leaving your neighborhood. You will find the UPS store on McCullough, the Post office at 2400 McCullough and the Fedex store at 4418 Broadway that may better serve your needs. Thank you for being our customer!
Staff unable to scan QR codes for shipping
Business reply on Google
Thank you for your review but we feel this is part of the barrage of bad reviews instigated by Julie Gonzalez. You will find we have been an Authorized Ship Center for 30 years. While it is true we cannot scan a QR code, neither Walgreens, Office Depot and other drop off locations can scan a QR. Those are corporate decision by the specific carrier such as the post office and UPS. However if you have a Fedex, UPS or USPS label you can conveniently drop off your packages at one location without a wait. Also if you need a label we can even facilitate the printing and number of other services and tape is free! Be assured this mom and pop does fine serving this community and will be here to serve our neighbors for many more years.
The business provides poor customer service and fails to take responsibility.
Business reply on Google
This is a serial reviewer harassing and bullying. ON FRIDAY WHEN YOU CALLED OPHIE ASKED YOU TO CALL ON MONDAY AND IRENE WOULD TAKE CARE OF YOU. OUR INTENTION WAS TO WRITE YOU A CHECK AND RESUBMIT THE CLAIM HOPING WE WOULD BE REIMBURSED. YOU GET MORE HONEY WITH SUGAR. I WILL WAIT TO SEE IF YOUR CLAIM IS HONORED. WE ARE SORRY YOUR SHIPMENT WAS DELAYED AND YOUR CLAIM WAS DENIED BY FEDEX. AS I INDICATED, WE HAVE RESUBMITTED YOUR CLAIM AND AS SOON AS WE HAVE A RESPONSE WE WILL LET YOU KNOW.
Overnight package failed to arrive on the paid Saturday delivery date.
Staff provided poor customer service and refused to label fragile packages.
Business reply on Google
have a good day
Staff failed to provide assistance or tracking information for a shipment.
Business reply on Google
We certainly apologize if you feel you had a bad experience with us Jennifer. We provide a packing station with tape and pouches so our customers can conveniently prepare their packages for shipment at no charge. I am sorry your were confused about our procedure that has worked quite well for other customers. When they need help they ask without a problem. Also if a tracking number is required we gladly generate one upon request because most our customers enjoy the convenience of just walking in and out dropping off packages without having to stand in line. Perhaps you should try us again for your FEDEX needs. Now that you understand the procedure, I am sure you will not be disappointed. Thank you for being our customer!
Clerk made printing errors and charged for unrequested services.
Business reply on Google
I recognize the fact you come in here often and I believe we have always given you very good service. We always strive to work at 100% efficiency, however, I feel this was an exception . I was by myself and tried expediting package drop offs at the same time attempting to to serve other customers with a quick answer seemed to backfire. I certainly apologize and hope I ultimately provided you with the 20 printed pdfs you requested. Thank you for being our customer!
Staff was unprofessional and unable to process a QR code return.
Business reply on Google
Ms. Nieves I am sorry you felt my time is not being allotted properly. I am the owner working 12 hours a day without the benefit of help on some days. I do take a break from time to time while sitting at the counter when business is slow, as it was at that time before you arrived. Quite frankly, I also feel two minutes is a long time to wait for without an indication you were standing there. Typically a customer will make their presence known immediately when I am sitting directly in front of them and I apologize. As for your return, I am sorry but I would gladly handle your return. QR Codes can only be scanned and handled by the UPS and Fedex corporate offices. Perhaps in the future you can opt for the printed label and conveniently dop off your FEDEX, UPS or USPS package in our bins for pickup. You will find I do feel the fact I could not scan your code I was helpful and knowledgeable enough to direct you to the right location. Most often customers in the same situation visit several stores before we direct them to the right location. If you will recall I did apologize and tell you I hoped we could help you with other services. As for the child, I feel he was on the other side of
Staff refused to scan package or provide receipt for drop-off.
Business reply on Google
Thank you for visiting our store and I am glad you had a good experience with your package. As I do with all my customers who request a receipt I explain their packages will not show up in the system until it is reetrieved by the courier. I am more than happy to give you a receipt but it only displays the tracking number you have in your computer. With reference to the bins for package pick up, we collect tens of thousands of packages a year. My customers have placed their trust in us for 26 years. They enjoy the fact they can conveniently come into our store and drop off their packages without standing in line. and know their packages will safely reach their destination. Keep in mind these services are provided as a courtesy and my customers appreciate having a small business in their comunity that caters to their needs in their community. In response to the appearance of our store, we take pride in the cleanliness and professional appearance of our professional fixtures and signage. Gifts and giftwrapping may not be for you; however, in a struggling economy small businesses like car washes and feed stores have had to diversify adding such items to their inventory to supplement th
Notary was unavailable and printing services were overpriced compared to competitors.
Business reply on Google
I am sorry if we inconvenienced you. The notary at this location is a mobile notary and must have been out on a call at the time. I apologize our clerk who is new did not understand the term "zip drive". The terminology most often used is flash drive or usb. With regards to the charges. We have some 50 people daily who come in to use our email, scan and document services. We are small independently owned and do not have the volume UPS does. You will also find our employees are many times tied up with people who have no knowledge of how to send an email or transmit pdfs and feel we should be compensated accordingly and have set standard pricing for those services. In addition we have to pay employees, supplies, toner, lease equipment; that is copiers and computers to provide these services. Of course you could print at your home and bring your documents to us; however you would have absorb costs to maintain all the equipment and supplies to do so and that could be the reason we seldom hear complaints. To the contrary many comment they are getting a bargain and we have many return customers utilizing our document services. It may be the convenience and they realize the price for thes
The business charged significantly higher prices than other locations for shipping.
Business reply on Google
I am very sorry for the misunderstanding; however, you came in in Friday and requested Saturday Delivery which is a premium rate. I do not believe your letter was flagged for a Saturday Delivery for $24.02. At that price possibly flagged for Second Day Delivery. You will find all FedEx outlets charge for signatures and this charge is not exclusive to our store. If you do not pay for a signature you authorize FedEx to leave your package at the door. If someone is available to accept your package the courier might obtain a signature. Regarding insurance, FedEx packages are typically insured for $100, however, letters such as your package are typically not insured by any outlet. I believe our clerk, as we do with all customers, disclosed you did not purchase additional insurance or a signature. These rules apply to all FedEx outlets and again, not exclusive to our store. We have been in business for 25 years and have developed a system to make sure a customer is aware of the services available to them ensuring proper handling of their package. Once again we apologize for the misunderstanding and hope you will give us the opportunity to regain your confidence and trust.
Staff member was rude and packaged the item unprofessionally.
Business reply on Google
Thanks for the feedback. I am sorry this is the expericnce you had at our store. I would encourage you to come in again. Thank you for being our customer, :) Bethany
Staff members are rude and provide poor customer service.
Business reply on Google
Mrs Hinojosa, We are sorry to hear about your experience. I hope on your next visit we are able show you "We are more than happy to help!" -Bethany
Staff member was rude and interrupted the customer during service.
Business reply on Google
Sorry your visit with us wasn't satisfactory. Please come by any time and we will be happy to help you with any shipping/packing/copying needs. We would love another chance to show you how valued your business with us is! Thank you for being our customer!
Unprofessional staff and disruptive environment at the postal center.
Business reply on Google
Sorry you were inconvenience but we do not recall that happening in our store in our store. Perhaps you might try again. I am sure you could use our services and you wont be dissapointed.