FedEx ShipSite

staff failed to provide assistance or necessary shipping supplies

Staff failed to assist with shipping and customer lost expensive glasses.

Customer forced to perform all shipping tasks and pay extra fees.

The business was understaffed leading to slow service.

Customer service staff lacked empathy and helpfulness during the visit.

Staff member was unhelpful and lacked patience with customer inquiries.

The shipping system has been non-functional for six months.

Store cannot scan digital shipping labels from mobile devices