Fierce Spa nail salon
💅 Beauty & Spa · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Nails are in poor condition after six days due to product quality.
Business reply on Google
Thank you for sharing your experience, Efrosini. We value your feedback and take it seriously. Your insights help us enhance our services. Please reach out directly so we can discuss your concerns further.
The owner was unfriendly and displayed a poor attitude.
Business reply on Google
Thanks for your feedback! It’s interesting to hear that you returned after your first experience.clearly not everyone can appreciate our unique atmosphere.Best luck finding a place that meets your expectations. 🫶
The salon charged more than the price originally quoted.
Business reply on Google
"Thank you for sharing your perspective, Ivette. We focus on quality and strive to provide accurate pricing. It seems there was a misunderstanding regarding the service details. Our pricing reflects the quality of products and service we offer. We appreciate your comments, as they help us improve."
Salon closed without notifying customer of appointment cancellation
Business reply on Google
"Thank you for your feedback! We want to assure you that we process deposit refunds promptly. If you have any specific concerns or questions, please feel free to reach out directly, and we'll be happy to assist you."
Poor quality nail services and lack of clear communication regarding costs.
Business reply on Google
Thank you for sharing your experience. We sincerely apologize for the misunderstanding and the poor quality of service you received. It's clear we did not meet your expectations, and your feedback is valuable for our improvement. We regret that the technician did not adequately explain the differences between the services and the time required. The issues with your manicure and pedicure, such as smudging and cuticle damage, are unacceptable. We understand how frustrating it is to feel disappointed after spending money. Please reach out to us directly so we can address your concerns and find a way to make things right. Thank you for bringing this to our attention. 212/ 933-1012
Poor quality nail application and rude customer service.
Business reply on Google
Hi Mekeshnie Moodley Thank you for taking the time to share your feedback. We sincerely apologize for your experience and are truly sorry to hear that your nails didn’t meet your expectations. This is not the level of service we strive to provide. We’d like to address your concerns directly and make things right. Please reach out to us at 212-933-1012 so we can discuss how we can improve your experience and ensure you leave satisfied next time. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust. Best, The Fierce Spa Team
Customer sustained physical injury during a Brazilian wax service.
Business reply on Google
I'm sorry to hear about your daughter's experience and understand your frustration. We take this matter seriously and will address it to ensure it doesn't happen again. Please contact us directly to discuss this further. Thank you for bringing it to our attention.
Unfriendly owner and high staff turnover with overpriced services.
Business reply on Google
Thanks for the 4 start see you soon!! 💕
Technician over-buffed nails causing pain and long-term damage
Business reply on Google
Chelsea king Unfortunately went manager don’t hear anything from you personally we assuming everything was fine , Our nail technicians speak Spanish and English if this was very painful for you you should tell her to stop , hope you can call the store give you advise how to make your nails hard and healthy again 💅🏼 212/933-1012
Salon retroactively increased prices and refused to honor a deposit credit.
Business reply on Google
Hi Chrissy yeomans I thinking you was a regular coustumer our récords say , our prices are base on a coustumer need, we explain to you that cost of service you receive, sorry sometimes the more you ask to add to your nails will consider a adicional cost sorry if we not meet your expectations unfortunately in this days time and work counts, Take care your self 💖
The quality of service does not justify the high prices.
Business reply on Google
HI BRANDY H! our staff is well trained to provide outstanding services sorry we did not meet your expectations we are here to do our best for everyone. stay safe :)
Poor manicure quality and incorrect color application by the technician.
Business reply on Google
HI Bronte ye hope you doing well ! just want to let you know our policy say you can always come back after 3 days your service was done, I will recommend to call if you wasn't happy whit your service were always willing to correct if there is something to correct, we appreciate your Bussines thanks.
Poor nail shaping and premature polish peeling after expensive service.
Business reply on Google
Paul, we are very disappointed to hear about the experience you had with us. We have a commitment to always providing excellent care and service. We are shocked to hear the quality of your nails didn't live up that high expectation. Please know there are many factors that play into the lifetime of your nails. We'd love the opportunity to make it up to you in the future. Take care. -Fierce Spa
Staff skipped customer in line and performed poor, unsafe nail service.
The nail service was overpriced and the results were sloppy.
Business reply on Google
Hi Ebony Webb We provide services to satisfy our clients need , we always recommend to talk to your technician before you step out the store we can always correct if there is something to correct.
Poor quality pedicure application and unprofessional staff behavior.
Salon misapplied gift certificate value to an unwanted service
Poor eyebrow waxing and short-lasting manicure service.
The nail salon provides poor quality manicure services.
Customer suffered severe skin burns during a bikini wax service.