π Retail & Products Β· Dallas
total experiences
replied on google
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Staff displayed rude behavior and provided inadequate food portions.
staff were unable to communicate in English to process meat order
The store has a limited selection of cat food.
Store manager prohibited customer from entering with a backpack
Staff provided discriminatory service based on language and race.
Staff mistreatment, broken lottery machine, and incorrect billing charges.
Cashier exhibited rude and discriminatory behavior toward a customer.
Staff provided incorrect product instead of requested marinated meat.
Manager was rude and mocked the customer regarding their disability.
Cashier attempted to overcharge items and exhibited rude behavior.
Store has long wait times and serves poor quality, greasy food.
WIC program issues, poor staff communication, and spoiled produce.
Store policy requires customers to surrender purses to staff at entrance.
seafood department staff unable to skin fish as requested
The bakery cake had poor quality writing.
Business reply on Google
Thank you for letting us know about your experience. We are sorry to hear that we didn't meet your expectations. The content of your review has been shared with the appropriate levels of management so this may be used as a coaching opportunity. We hope we'll have another chance in the future to impress you.
Long checkout lines due to insufficient staffing
Store refused WIC payments and sold expired moldy bread products.
Customer purchased molded food and faced resistance when requesting a refund.
Business reply on Google
Good afternoon, Deon - I'm Lilia of Fiesta Mart. Thank you for sharing your comments. Would it be possible to chat with you about your in-store experience? I can be reached by phone at 323.513.8272 and via email at [email protected]. I'd like to know the day and time you were shopping at the store, please. Thanks so much and have a good remainder of the week.
Understaffed customer service booth causing long wait times
The store failed to prepare a pre-ordered birthday cake.