Fine Line Auto Body

Business reply on Google

Hi John, we’d really like the opportunity to look into this and address your concerns. Unfortunately, we’re unable to locate a repair record using only a first name, so we don’t have enough information to identify the vehicle or visit you’re referring to. Please reach out to us directly at 614-869-0006 with your name and vehicle information so we can pull up the repair and look into what happened. We’re happy to discuss this with you and get some clarification. Thank you.

Business reply on Google

I appreciate you sharing your experience, Jason. I'm sorry to hear about the issues you've faced with your car repairs and the rental car. Your feedback is important, and I understand how frustrating this has been for you. Please feel free to reach out via text or call if you'd like to discuss this further or if there's anything we can do to assist you.

Business reply on Google

We're sorry to hear you're dissatisfied with your experience. We'd like to clarify that several of the concerns mentioned were not related to the accident or the approved scope of repairs. Any repair-related issues brought to our attention were addressed, and we made every effort to resolve them. If you have any remaining concerns, please reach out to us and we'd be happy to schedule a meeting to review and address them. We stand behind the quality of our work and appreciate the opportunity to assist you.

Business reply on Google

We’re sorry to hear you feel this way. We take honesty and transparency very seriously, and we always do our best to help our customers through the insurance process. In this case, the vehicle in question was determined to be a total loss by the insurance company. The owner signed the necessary authorization and release forms before the vehicle was released. We understand that the total-loss process can be frustrating, especially when handled through insurance, but Fine Line Auto Body does not determine payout amounts or total-loss values — those are set by the insurance provider. We appreciate your feedback and would be happy to discuss your concerns directly to ensure you have all the correct information. Please feel free to contact our corporate office at 614-869-0006 so we can review the details together.

Business reply on Google

Josh, I'm really sorry to hear about your experience and the issues you've faced with your car. It's important to us that our customers leave satisfied, and I understand how frustrating it must be to deal with additional problems after your visit. Please feel free to reach out via text or call so we can address your concerns and work towards a resolution. Your feedback is valuable, and we appreciate you sharing it with us.

Business reply on Google

Hello Andrew, thank you for the feedback on our services. I'm sorry to hear about your experience regarding your keys but I show no record in my system under your name for repairs done at my shop and to my knowledge we have not lost and replaced any customer keys in recent memory. I would be more than happy to help with this issue if you could please reach out to me so that way we can help. The shop phone number is (614) 869-0006, my name is Benjamin and I am the general manger of this location. Thank you!

Business reply on Google

We're truly sorry for the experience you had. Our aim is to offer fair pricing and respectful customer service at all times, and we regret that we didn't meet those standards during your visit. Your feedback is valuable to us, and we're committed to using it to enhance our service moving forward.