Finesse Nails & Beauty
💅 Beauty & Spa · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Acrylic nails developed bubbles and lifted within three days.
Business reply on Google
Hi Michelle, Thank you for taking the time to share your experience with us. We're truly sorry to hear that both you and your daughter had issues with your acrylics. What you described is not the level of quality we strive to provide, and it certainly doesn't meet our standards. We appreciate your kind words about our owner and are glad you enjoyed the banana bread, but we're disappointed that your nail services didn't hold up as they should have. We understand how frustrating it is when a fresh set begins lifting after only a few days. We'd love the opportunity to make this right. Please give us a call so we can arrange and resolve this issue for you and your daughter. We value every guest and hope you'll give us another chance to provide the quality experience you expected and deserve. Thank you again for your honest feedback, and we hope to welcome you both back soon.
Technician damaged natural nails during improper gel removal and poor manicure.
Business reply on Google
Hi Corinne, Thank you for taking the time to share your feedback. We’re very sorry to hear that your visit did not meet your expectations. At our salon, protecting the natural nail is extremely important to us, and our technicians are trained to recommend and perform soak-off removal services whenever possible. We understand your concerns regarding the removal process and regret that the service did not feel comfortable or properly communicated during your appointment. We also apologize that you left feeling unhappy with the quality and pacing of your manicure. That is never the experience we want our clients to have. We do wish concerns regarding the service had been brought to our front desk or management team during or immediately after the appointment, as we are always happy to address issues in the moment and work toward a resolution. Your feedback has been shared with our team and will be used as an opportunity to improve communication and overall guest experience moving forward. If you are open to it, we would appreciate the opportunity to speak with you directly and make things right. Thank you again for your feedback.
Improper application techniques caused recurring nail mold and physical injury.
Business reply on Google
Dear Melissa, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experiences and any discomfort or concern you went through — that is never the standard we aim to provide at Finesse Nails & Lash Studio. Client safety, proper application techniques, and gentle care are extremely important to us, and we take concerns like yours very seriously. Because we were not aware of these issues at the time, we would truly appreciate the opportunity to speak with you directly, learn more about what happened, and see how we can make things right. Please feel free to contact our salon at (858) 268-4410 at your convenience. We sincerely value your past support and hope for a chance to restore your confidence in our services.
The salon provided rushed and poor quality manicure and pedicure services.
Business reply on Google
Dear Rose, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent visits did not meet your expectations, and we understand how disappointing that must have been for you and your daughter. This is not the level of service we strive to provide at Finesse Nails & Lash Studio. Your feedback is important to us, and we would appreciate the opportunity to learn more and make things right. Please feel free to contact us directly at (858) 268-4410 so we can address your concerns and work toward a better experience in the future. We sincerely wish you and your family a happy and healthy New Year 2026, and thank you again for sharing your honest feedback.
Uninformed extra charge for service that was not performed
Business reply on Google
Dear Rhonda, Thank you for taking the time to share your feedback with Finesse Nails & Lash Studio. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the service details and communication at checkout. This is not the level of clarity or care we strive to provide our guests. We would really appreciate the opportunity to speak with you directly and address your concerns. Please feel free to contact us at (858) 268-4410. Wishing you a better New Year 2026, and we hope to have the chance to make things right.
staff were rude and the nail service quality was poor
Technician glued customer's eye shut during lash application.
The manicure was poorly executed with uneven application and visible old polish.
gel manicure chipped and peeled within one week
Customer waited two hours past the scheduled appointment time.
Technician refused services and provided inaccurate pricing information to the customer.
Poor quality nail application and unsatisfactory service recovery.
Technician failed to perform requested nail design accurately.
unexpected gel removal fee and poor customer service for non-regulars
The technician performed a rushed and poor quality manicure.
Overcharged for poor quality nail service and messy design work
Technician performed poor manicure and caused a finger injury
Customer contracted a fungal infection due to unsanitary nail salon tools.
Poor quality nail application and inconsistent service standards.
Staff mocked customers and caused a physical injury during a service.