First & Last
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to accommodate a food allergy request.
Business reply on Google
Hi, thank you for taking the time to share your experience. We're truly sorry to hear that your visit left you feeling dismissed. We absolutely do our best to accommodate guests with food allergies whenever it is safe and possible to do so. It sounds like there was a miscommunication during your interaction, and we're sorry that wasn't better communicated. Allergy-related requests are something we take seriously, and it should never leave a guest feeling unwelcome or unheard. I'd truly appreciate the opportunity to learn more about what happened so we can address it with our team. If you're willing, please reach out to me directly at [email protected]. I'd love the opportunity to make things right and to provide the warm hospitality and experience we strive for every day. Thank you again for bringing this to our attention. We hope to have the opportunity to make this right! Cheers, Delena Humble AGM & Beverage Director
The chicken salad sandwich contained excessive amounts of fat and skin.
Business reply on Google
Hi Natalie, Thank you for taking the time to share your feedback. I am sorry to hear about your experience with the chicken salad sandwich, that certainly does not reflect the standard we aim for with our sandwiches here at First & Last. I appreciate you calling this out, and I have shared your notes with our kitchen team so we can take a closer look at what may have gone wrong. We want every sandwich to be something guests can fully enjoy, especially at the level of quality we strive for! I would love the opportunity to take care of your next sandwich and provide the quality and experience we aim to offer all of our guests. Please feel free to reach out to me directly at [email protected] so I can personally assist. Thank you again, and I hope we can have you back in soon. Warmly, Delena AGM & Beverage Director
The sandwich was lukewarm and lacked flavor.
Poor customer service and long wait due to staff miscommunication
Customer experienced food poisoning after eating a chicken sandwich.
The focaccia bread was too crunchy and the tiramisu lacked flavor.
The meal consisted of burnt bread, bland mussels, and poor cocktails.
customer experienced immediate illness after eating a chicken sandwich
Staff exhibited discriminatory behavior and failed to provide complete service.
The restaurant failed to honor the specific table reservation provided.
slow service and difficulty with order modifications and check delivery
The food served at the restaurant was of poor quality.
The staff were unfriendly and provided poor customer service.
Business reply on Google
Hello AC, We’re really sorry to hear that your visit didn’t meet expectations — especially after making such a long drive to come see us. That means a lot, and it’s disappointing to know we let you down. While we’re glad you found the space inviting, it’s clear we missed the mark with both the food and the service. That’s not the experience we want anyone to have. If you’re open to it, we’d really appreciate the chance to hear more about your visit. Please feel free to reach out to us at [email protected] — we’d love the opportunity to connect and make things right.
Staff provided incorrect instructions and displayed rude behavior during order pickup.
The sandwich was overpriced and lacked flavor.
staff served alcohol to a customer requesting a non-alcoholic drink
staff provided inconsistent seating availability and displayed poor attitude
The food quality and preparation did not match the menu descriptions.
Food served cold and undercooked with poor management response
The restaurant served raw chicken and cold food.