First Care Medical Clinic
🩺 Health & Wellness · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinic submitted incomplete and inaccurate immigration medical exam documents.
Business reply on Google
Dear Yousef shamasneh We’re very sorry to hear about your experience. Issues involving immigration medical exams especially missing pages or incorrect information like a name are serious, and we understand how stressful and costly that can be. This is not the level of accuracy or responsiveness we aim to provide. We would like the opportunity to review what happened and correct it as quickly as possible. Please contact us directly at [email protected] so we can work on an immediate resolution. We appreciate you bringing this to our attention and are committed to making this right. We love serving patients in Charlotte for their primary care and urgent care needs. Sincerely, Your Care Team.
Clinic failed to renew prescriptions and continues to schedule unwanted appointments.
Business reply on Google
Matt Johnson - I am sorry that you had a negative experience. Also cleanliness is critical in any environment, especially in a medical facility. Thanks for taking the time to write this feedback. We have to be better. Your feedback will push us in the right direction.
Clinic performed and billed for unauthorized medical tests without patient consent.
Business reply on Google
Dear Valeria, We’re truly sorry to hear about your experience and understand how frustrating unexpected charges can be. It’s always our goal to provide clear communication and ensure every patient fully understands and consents to any tests performed. We’d like to look into this matter personally and make things right. Please you can further contact us via [email protected] so we can review your visit details and address any billing concerns promptly. We appreciate your feedback — it helps us improve our communication and the quality of care we provide to all our patients. Sincerely , Your Care Team
Difficulty scheduling an appointment due to poor front desk communication.
Business reply on Google
Ty Manigo - Thanks for the feedback. The process should not be difficult. We should be making life better for that patient not harder. We apologize.
clinic charged multiple times and added undisclosed administrative fees
Business reply on Google
Miriban WU - I apologize for the lack of communication. We need to follow up with you to address. If you are open to it, please call our office to share this issue. Your feedback will be relayed to billing team, and we will get to the bottom of this issue. Thanks for bringing this to our attention.
Staff are rude and doctors violate patient privacy.
Business reply on Google
Kaliope Bambauer - I am sorry that you have not been treated well in your visits. We will have to be better for you and all our other patients.
clinic staff fails to process prior authorizations and schedules unnecessary follow-ups
Business reply on Google
Dear Peter Rodriguez Thank you for your feedback. We’re sorry to hear about your frustration with prior authorizations, scheduling, and follow-up communication. We understand how stressful and time-consuming that can be, especially when dealing with insurance requirements and ongoing care. This is not the experience we aim to provide, and we take your concerns seriously. We are reviewing our processes to improve communication, coordination, and clarity around follow-ups, so patients are not left confused or inconvenienced. If you’re open to it, please contact us at [email protected] so we can look into your specific experience and address it directly. We love serving patients in charlotte for their primary care and urgent care needs. Sincerely, Your Care Team
Clinic misled patient regarding total costs for weight loss program medication.
Business reply on Google
Dear Tareeshia Jenkins Thank you for sharing your experience. We’re very sorry to hear that you feel you were misinformed and frustrated with the cost breakdown of the weight loss program. That is not the experience we want for any patient. We understand how important clear, upfront communication is when it comes to pricing, lab work, and medication programs. Your concerns about transparency and consistency are taken seriously, and we will review this feedback with our team to ensure patients receive clearer explanations moving forward before starting treatment. If you’re willing, please contact us at [email protected] so we can review your specific case in detail and address your concerns directly. we love serving patients in charlotte for their primary and urgent care needs. Sincerely, Your Care Team.
Poor communication, dirty facilities, and incorrect medical treatment provided.
Doctor refused to see patient after initial testing and intake process
Clinic staff provided incorrect information, clerical errors, and unresponsive…
Long wait times and unauthorized appointment scheduling with poor communication.
clinic staff demanded incorrect copay and failed to verify insurance coverage
excessive wait times and unauthorized appointment scheduling
Clinic staff locked doors early and refused to see patient.
Clinic staff ignored patient and refused to honor scheduled appointment
Clinic staff failed to locate appointment and provided poor customer service.
Clinic refused testing due to undisclosed policy regarding previous test history
Long wait times and unprofessional staff behavior regarding insurance verification.
Staff refused service and provided false information regarding insurance verification.