First Merchants Bank
💳 Finance & Insurance · Dublin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and poor customer service at the bank branch.
The bank charges excessive daily overdraft fees.
Debit card was never ordered by the bank employee
Business reply on Google
Jessie, we are sorry to hear about the issue you described with your new HSA card. We understand how frustrating it is to wait for a debit card. Thank you for your kind words about our Sawmill Banking Center staff. If you would like to discuss the details about your delayed card order, so we can look into what occurred, please contact your local banking center or call Customer Care at 1-800-205-3464. Our hours in Customer Care are Monday-Friday 8:00 AM-8:00 PM and Saturday 9:00 AM – 3:00 PM.
bank failed to honor promotion and charged account closing fee
Business reply on Google
David, thank you for letting us know. We're sorry to hear you had an experience that clearly did not meet your expectations. This is something we take very seriously. We want to help you by escalating this to a VP Market Leader to ensure you get priority service. Please provide us with good contact information (phone number and/or email) and a good time to reach you. You can provide this by calling 1.800.205.3464, emailing [email protected], or filling out the contact form on our website at https://www.firstmerchants.com/contact. Please know that we are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue.
Bank error caused negative account balance and frequent ATM outages.
Business reply on Google
Brad, we are very sorry to hear you had a less than positive experience at our Sawmill Banking Center location and would like to have our Vice President, Retail Market Leader contact you personally about your experience. Please contact our Customer Service Team by calling 1.800.205.3464 or emailing [email protected] with good contact information (phone/email) and we will be in touch.
The bank charges excessive fees to customers.
The bank increased fees and reduced operating hours after a merger.
ATM deposit failure and poor customer service regarding overdraft practices
Business reply on Google
Jessica - We recently came across your review. We're sorry to hear that you had a frustrating experience and want you to know that we do deeply value you and appreciate you as our customer.
Bank refused to cash check despite customer providing multiple identification documents.
Manager refused to process a fee refund despite supervisor approval.