First Place Fitness Equipment

Business reply on Google

Thank you for your feedback, and I’m sorry to hear about your experience with our service. After reviewing the technician’s report, it appears that the treadmill’s screws were worn, making it difficult to access the necessary parts for the belt adjustment without risking further damage. The technician informed you that he was unable to complete the job due to this issue, and we made the decision not to charge you for the service call. We certainly understand your frustration and take your comments seriously. We would be happy to schedule a follow-up appointment with a different technician or explore alternative solutions to ensure your treadmill is serviced properly. Please reach out, and we’ll do everything we can to resolve this for you.

Business reply on Google

Thank you for your feedback, and I apologize for any inconvenience you’ve experienced. I want to clarify that we did reach out to schedule a service, and we also escalated the issue internally to ensure it was handled with priority. We understand how important this equipment is for your guests, and we are committed to resolving this as quickly as possible. I’ll personally make sure our team follows up with you again to provide the latest update and schedule the necessary service at your convenience. We truly value your business and appreciate your patience as we work through this. Please don’t hesitate to contact us directly if there’s anything more we can do to assist.

Business reply on Google

Oh wow, zero stars—you've caught us off guard! It seems our service didn't get your gold star card. Calling each week, with no word on the part, We admit, we messed up—right from the start! Lost in a phone maze, no person to find, You probably felt like you were losing your mind! The backorder wait just kept dragging on, So you drove to the office—poof! All patience gone. If we could give you one call, one part, one cheer, We’d fix it all up, and make things clear! But while we can't change what’s gone in the past, We'll learn from this mess and make amends fast. Thanks for the feedback, no joke or disguise, We promise to do better and get those stars to rise!

Business reply on Google

We’re so sorry about the delivery delay, The manufacturer’s shipping went astray! The broken screen, well, that’s a pain, But on our end, we’ll make it right again! While we can’t control FedEx’s pace, We get why this left a sour taste! We should’ve followed up, no doubt, Next time, we’ll make sure nothing’s left out! We appreciate your patience, truly so, We’re here to help, and that you should know! We’ll work to fix it, make things right, And turn this situation from wrong to bright! 💡

Business reply on Google

Tina, Your review is very misleading. We always do our best to inform customers of all delays and issues. Our sales rep gave clear communication as to what you should expect at the time of purchase due to Covid. Covid has caused massive delays in the fitness equipment industry. It has also made scheduling deliveries a very complicated task. For example, if we deliver a piece of equipment to a customer and after we are done the customer calls back and informs us that they were exposed to Covid but did not know it when our delivery personnel was there, we will take this crew out of service for the prescribed time according to the CDC. This will cause us to call everyone that is getting a delivery to be rescheduled. Although this causes a massive slow down in service and installs on our side, we feel that it is the only responsible action we can take for the safety of our customers. At one time or another, we have had over 70% of our delivery crews in quarantine during the last year. All of our available crews have been working many overtime hours to compensate as much as possible. On top of this after we were informed after the fact by the manufacturer about super-extended delays on

Business reply on Google

We understand that waiting feels like a marathon, Especially when the elliptical took so long to get on! We did mention a wait of four weeks, maybe more, But fitness equipment is worth waiting for! Seems like Emre had you running laps for an update, And we're sorry if it led to a frustrating fate. Sometimes, equipment delivery is like a workout— You sweat it out and wonder what it's about! Thanks for sticking with us through the jog, We know it’s not fun to be left in a fog. Your feedback’s been noted, your voice has been heard, We'll step it up so this doesn’t occur, word.

Business reply on Google

Derek thank you for your purchase. This is the first we are hearing that you are having an issue with your unit. Upon installation, we tested the unit and it was working. If you are still experiencing trouble reach out so we can help.

Business reply on Google

Albert, We do have less expensive choices for Upright Bikes! We guarantee to have the lowest prices and Beat Online Pricing all the time without ever asking us to! It is true we do charge for delivery and install as some customer like to put their fitness equipment together themselves. Come on back in and ask for me (Mike) directly and I am sure if you are still looking for an upright bike we can find one within you budget that will be great qualtiy and a great price!

Business reply on Google

Robert, I am happy that you save money by working with us as you got over $7,000 worth of equipment for only $5,300 well below anything you could have found online for the same product. I am quite confused on your review of us. As you know we don't treat anyone like a dollar sign. Having never set foot into one of our stores and ordering this completely over the phone you told the rep what you wanted. You ordered a product from us that we did not have in stock and we needed to get in special just for you. We ordered the product from the manufacturer the same day you ordered from us, on top of this we beat everyone's pricing and then gave you a special military discount and upgraded the weights from standard plate weight to rubber coated that are normally twice the price for free. The bench was back ordered by the manufacturer unfortunately we have no control over this and informed you as soon as we knew. At which time you picked a different bench. Everything was communicated to you. It is true that some units that come out of the box have issues... we in no way ever stated that you caused the issue to the equipment, in-fact the tech that installed it pointed it out to you. We then

Business reply on Google

Bob We are happy that you like the unit and that you purchased 9 months ago. You have a great quality unit that will last you many years. Consoles can be frustrating at times, however, this is a simple console to grasp and we are fully capable of assisting you in understanding it how to get the most out of it. I welcome you back to the store so that we can better inform you how to utilize this unit to maximize your workout goals!

Business reply on Google

Joe, Call me I would like to learn how we can improve our experience for our customers. We take these comments very seriously! As you may or may not know we do not like upset customers. -Mike