Five J's Automotive
🚗 Auto & Repair · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The shop used fake parts and damaged the customer's vehicle.
Business reply on Google
We apologize but we offer life time warranty on all parts and repairs. We also do not see your information in our system. Please give management a call to rectify your issues if your car was repaired here Thanks. Mike
Repair shop caused additional damage and electrical issues to the vehicle.
The business attempted an illegal tow of a customer vehicle.
Business charged illegal fees and damaged vehicle while holding it hostage.
Business reply on Google
Your vehicle was towed through the ROTO program. Vehicle releases are processed Monday through Friday during business hours. We sincerely apologize for any inconvenience — our office was closed due to the recent snowstorm that shut down New York City for multiple days, and we understand you came in the day after. We regret that this affected your ability to retrieve your vehicle promptly. Please be assured that all vehicles stored in our facility are under 24/7 surveillance. Our staff does not enter or search inside any vehicles while they are in our lot. Your belongings and vehicle are secure. If you have any further questions, please reach out to us
The staff member was rude and unprofessional during the phone call.
Vehicle was returned in pieces after being towed to the shop.
unauthorized towing resulted in vehicle damage and refusal to pay repairs
The vehicle transmission or differential was damaged during the towing process.
The business sent a bill after fees were already paid.
Staff were rude and failed to resolve the vehicle issue.
Tow truck drivers exhibit dangerous and aggressive driving behavior on the road.
business is frequently unavailable to provide assistance during operating hours
The business refused to tow a vehicle blocking a driveway.
The workshop failed to install new parts paid for by insurance.
Staff provided incorrect information regarding vehicle availability for personal item…
Business failed to return all customer property and displayed unprofessional conduct.
Staff were rude and disrespectful to the customer.
Vehicle damaged during towing and personal belongings stolen by staff
shop refused to provide necessary documentation for insurance claim
The towing service snapped the vehicle's emergency brake cable.