Flexcar

🚙 Rental Cars · San Jose

Nope to NeverBetween really bad and never again.
2

total experiences

50%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NopeBilling & ChargesFrom Google Reviews
Jul 9, 2026

Unexpected membership fee charged at the time of vehicle pickup.

Business reply on Google

Hi Daniel, thank you so much for the kind words about the car and service, and for taking the time to share this feedback with us! We want to clear up the confusion around the membership, it's actually shown while you're browsing available cars, and again at checkout, where you click through and acknowledge the details before completing your reservation, so it shouldn't come as a surprise at pickup. That said, we're so sorry it didn't feel clear, and we truly appreciate you flagging it so we can keep improving the experience for every member. If you ever have questions about your membership or anything else, please don't hesitate to reach out to our support team!

NeverCustomer ServiceFrom Google Reviews
May 22, 2026

Company denied service and charged fees for minor vehicle damage