Flexdrive

Vehicle was unsanitary and billing practices are unfair.

Company fails to investigate customer complaints regarding driver conduct

poor vehicle maintenance and fraudulent damage charges

Customer charged for damages they claim they did not cause.

Vehicle provided was dirty, unequipped, and smelled unpleasant.

The company charges unexpected and excessive hidden fees.

Driver refused to pick up passenger and drove away

Unauthorized charges and tips were applied to the customer account.

Company refused to refund lease fees for an inoperable rental vehicle.

The driver arrival time consistently exceeds the estimated wait time.

Lack of accessible vehicles and poor customer service for handicapped drivers.

Inconsistent rental renewal policies and premature office closures.

customer service is unreachable regarding a lost phone in a vehicle

Customer support is unreachable and unhelpful regarding rental inquiries.

Company accused of withholding driver pay

Lack of accessible customer support and communication channels

App errors caused incorrect mileage charges and staff were unprofessional.

Mechanic failed to diagnose clutch issue and refused refund for service

Unexpected charges and misleading information regarding windshield replacement costs.

Staff ignored the customer and provided rude service during an appointment.