Florida Theatre, Inc.

Long wait times and poor communication regarding event delays

Inaccessible seating and restrictive phone locking policy caused significant distress.

Staff failed to notify group, resulting in missed show and seating.

Security staff harassed patrons and unfairly ejected a member of the group.

Staff unfairly ejected a patron and exhibited unprofessional behavior.

The venue has cramped seating and poor laser show visibility.

The performer's dancing ability and physical fitness were unsatisfactory.

Staff prohibited dancing during a concert due to a single complaint.

Staff refused refund and physically removed customer after photo experience dispute.

Disruptive and intoxicated patrons are not being managed by theatre staff.

Excessive online convenience fees added to ticket prices.

Staff restricts audience participation and movement during performances.

tickets were not delivered and customer had to repurchase seats

Staff denied re-entry to VIP guests despite prior agreement.

Venue refused refund for rescheduled concert after ignoring multiple contact attempts.

Third-party scalper site linked on official theatre website caused financial loss.

Poorly managed entry lines and unprofessional staff behavior at the venue.

Security staff aggressively enforced mask policy between sips of drinks.

Staff repeatedly harassed and ejected patrons for lowering masks to drink.

The theatre seating is cramped and has poor sightlines.