Flower Child
🍽️ Restaurants · Del Mar
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The food quality was poor and the portion size was inadequate.
The chicken served in the salad was burnt.
Manager was rude and refused to sell a side of cornbread.
The Asian salad dressing was served with excessive salt content.
The restaurant uses seed oils in their food preparation.
inaccurate menu descriptions regarding allergens and poor food quality
Business reply on Google
Hi C. Thomas, thank you for your feedback about your recent experience dining with us. I am sorry to hear your did not meet those expectations. We strive to provide the freshest, highest quality food possible to our guests and if your experience fell short of that standard I want to apologize and hopefully have to opportunity to make it right. Please feel free to reach out to me directly at [email protected] I would be happy to refund this order for you. We would love to have you back and prepare a meal you love. Again, thank you for your feedback, it helps us to do better in the future. I hope you have a great week and I look forward to connecting with you soon.
The salad contained poor quality ingredients and reduced portion sizes.
Poor food quality and preparation for the high price paid.
Customer experienced discriminatory service and received poor quality food.
customer became violently ill after eating spoiled food
Business reply on Google
Hey Lance, I am sorry to hear about your most recent experience with us here at Flower Child Del Mar. We take the quality of our food very seriously. Could you please email [email protected] and let me know more about the meal so I can investigate further? Feel free to call the restaurant if that's more convenient as well. Thank you, Remi Martinet General Manager Flower Child Del Mar 858.314.6818 [email protected]
customer experienced long wait times and alleged discriminatory staff behavior
Business reply on Google
Hello, Thank you for taking the time to leave a review. I am sorry to hear about your most recent experience with us here at Flower Child Del Mar. Your feedback goes a long way to help us improve. I would love to speak to you further about your last visit in hopes to remedy the situation. Please call or email me at your convenience. Thank you, Remi Martinet General Manager Flower Child Del Mar 858.314.6818 [email protected]
Menu labeling misrepresents the organic status of salad ingredients.
Staff refused service shortly before the posted closing time.
Business reply on Google
Thank you for taking the time to provide feedback. I sincerely apologize for your recent experience here at the Flower Child in Del Mar. I will be working with my staff and leadership to ensure that your concerns are addressed immediately. We should have been more accommodating and unfortunately we missed that opportunity. We try to provide the best guest experience and considering your recent visit was subpar, I would love to make it up to you. Please reach out to the store and ask for the GM, Remi, or you can email me at [email protected]. Hope to hear from you soon.
Staff member ignored the customer and refused to provide service
The restaurant removed a popular menu item.
Business reply on Google
Hi Robbie, Thank you for sharing this with us. We are constantly working on updates to our menu and I will be sure to share this feedback with our culinary team. Keep an eye on our social as we will post any and all menu news there. Thanks & be well! Annabelle
Staff provided incorrect allergen information leading to an anaphylactic reaction.
Business reply on Google
Hi, I am deeply sorry for this incident. We take full responsibility in this matter. First and foremost, I hope that you are feeling ok and healthy. I know the severities that a food allergy can present and how serious they can be. I understand that you ordered the Thai Chicken Soup which contains red curry paste which does have shrimp paste in it. I have spoken to the Assistant General Manager that you spoke to on your visit as well as sent out a broadcasted message to the entire staff regarding this incident and the specific allergy. We will also be making it a focus at our twice daily staff line up meetings and weekly manager meeting. We take ownership of the misinformation and are deeply sorry for what occurred. I would like to offer you a refund on your meal with us and a gift card to return if you would be willing to give us another shot. Additionally, since you went to the doctor I can fill out a guest incident report and have our insurance contact you regarding your medical attention. Please contact me at your convenience and I would be happy to put both of these things into motion ASAP. Regards, Kyle Charest General Manager Flower Child Del Mar [email protected] 858.314.6
The soup served was watery and lacked sufficient ingredients.
Slow customer service and overpriced food items.
Business reply on Google
Hi,Thank you for your review! Feedback like yours keeps making us better day by day, so I really appreciate you taking the time to write to us. I sincerely apologize for the food/service you received, as it clearly wasn’t the quality that you (or I) expect. I offer no excuses, just a heartfelt apology and a plea to make it right. If you would, I'd love to send you a gift card to use on your next visit, for dine-in or To-Go, if you would please send me your name & address I'd be happy to send this out immediately. Thanks, and I hope you have a great day. Kyle Charest | General Manager | 858.314.6818
excessive wait time for order preparation and questionable marketing claims